Field Service Technician

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

Teledyne FLIR Defense is a leading provider of advanced detection and surveillance systems supporting federal state local and international customers. We are seeking a professional Field Service / Support Technician (FSST) to support continued growth and ensure operational readiness of deployed this role the FSST will travel to customer locations to install maintain troubleshoot repair and upgrade systems and provide operational training on advanced detection and surveillance systems. Although the official work location is Billerica MA the majority of work will be performed at customer sites across the United States with occasional international travel.

The FSST is responsible for end-to-end lifecycle support of electro-mechanical and EO/IR systems including installation diagnostics maintenance repair upgrades and documentation across airborne land and maritime platforms. The FSST will serve as the primary customer-facing technical resource and collaborate with engineering and support teams to resolve issues and improve system performance.

This is a 100% customer-facing field role requiring strong technical troubleshooting skills independence and communication. Work distribution: 40% Electrical 40% Mechanical 10% Software and 10% Hardware.

Job Duties & Responsibilities:

• Perform installation maintenance repair and upgrade of EO/IR radar and electro-mechanical systems including electrical mechanical software and optical components.

• Install company products and perform system integration activities at customer sites.

• Provide onsite and remote (telephonic) technical support to customers.

• Communicate directly with customers to assess service needs explain findings and provide solutions.

• Deliver informal on-the-job training to customer personnel on system operation and maintenance.

• Establish and maintain strong customer relationships representing the organization with professionalism.

• Independently manage field diagnostics repair maintenance and upgrade activities.

• Determine efficient and cost-effective repair solutions to minimize downtime.

• Perform fault isolation and troubleshooting to the component level using diagnostic tools (multimeters oscilloscopes etc.).

• Trace and resolve wiring cabling and connectivity faults.

• Interpret and apply technical documentation schematics wiring diagrams and engineering drawings.

• Perform system and sub-system functional testing to validate performance and identify issues.

• Prepare detailed service reports documenting diagnostics repairs parts used and failure trends using Microsoft Word.

• Collaborate with engineering and technical teams to resolve complex issues and support continuous improvement.

• Prepare tools materials and test equipment for field assignments.

• Coordinate and execute domestic and occasional international travel.

• Complete required export documentation prior to travel.

• Operate company customer and rental vehicles as required.

Job Qualifications:

• Associates degree or trade education in Electronics Technology Electrical Engineering Technology Electro Mechanical Systems or related discipline preferred.

• 35 years of hands-on experience in field service electronics repair or electro-mechanical troubleshooting.

• Previous experience as a Field Service Technician Automotive Aviation Diesel or similar technical role.

• Background in electronics electro-mechanical systems or equivalent military technical training.

• Strong troubleshooting and repair experience on complex electrical mechanical and basic software systems.

• Working knowledge of wiring cabling connectors and diagnostic tools.

• Ability to read and interpret schematics and technical documentation.

• Strong written and verbal English communication skills.

• Proficiency with Microsoft Office (Word Excel Outlook).

• Valid drivers license with a clean driving record.

• Ability to obtain and maintain a passport.

• Excellent time management and organizational skills.

• Ability to work independently with minimal supervision in field environments.

• Physical ability to lift up to 55 pounds stand for extended periods and access elevated or confined installations.

• Ability and willingness to travel approximately 25%60% including short-notice assignments domestic and occasionally international.

Preferred Qualifications

• Prior military technical experience related to EO/IR sensors avionics or surveillance systems.

• Hands-on experience with EO/IR sensors thermal imaging systems or optronics technologies.

• Familiarity with military maintenance and supply systems.

• Experience providing technical training to government or military end users.

• Knowledge of SAP or similar enterprise maintenance systems (training available).

About Teledyne FLIR Defense

Join Teledyne FLIR Defense where were dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors unmanned air and ground vehicles sensing devices used to detect chemicals biological agents radiation and explosives and a host of other solutions that help warfighters first responders and search-and-rescue teams do their jobs better.

Were looking for passionate innovators eager to shape the future of the Defense and Public Safety industries. If youre mission-driven to globally collaborate on solutions that can change the battlefield and save lives we invite you to explore our current opportunities.

#AnyThreatAnywhere

Salary Range:

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location local regulations (such as minimum wage) education/training work experience key skills and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.