Field Service Technical Coordinator II

The Field Service Technical Coordinator II supports a fastpaced highenergy global Field Service team by providing daily process and administrative support to keep technical operations running effectively. This role coordinates pre and posttrip support managing travel and dispatching Field Service team members overseeing logistics maintaining parts and inventory in coordination with Advisors supporting travel coordination handling document control and contributing to ISO compliance and review. The position also supports and leads continuous improvement initiatives assists in developing and streamlining systems and processes that support global Field Service functions and helps implement new departmental processes in partnership with the Field Service Management team and Technical Advisor team. The role is highly interactive engaging frequently with internal departments and LGC personnel globally.

To perform this job successfully an individual must be able to capably perform each of the following essential functions: 

• Works with Field Service Management to assign dispatch and review service visits
• Coordinates travel scheduling for repairs updates preventative maintenance and reinstalls while staying informed on trip needs from technical case support to ensure proper distribution of Field Service resources
• Encompasses a wide scope of responsibilities supporting diverse processes and collaborating with numerous corporate teams domestically and internationally
• Documentation control upkeep and review within Field Service
• Works with Field Service Management and team members to organize internal and external training events (apprentice and COT)
• Coordinates scheduling and logistical needs with customers distributors and LGC teams including travel and accommodation support. Handles pretraining preparation such as room setup instrument placement material readiness and ensuring trainers have what they need for the upcoming sessions
• Supports customers in finalizing dates and accommodations and maintains clear internal communication with trainers and managers. Oversees upkeep of training calendars and communication channels
• Responsible for maintaining Field Service compliance with LGCs defined ISO level including document control process creation and identification of risk areas
• Supports compliance efforts for new markets contributing to required documentation and process development
• Works with the Service Manager(s) to coordinate training team members on new practices approaches and processes
• Supports improvement initiatives and change management including preparing and rolling out training materials for internal teams
• Performs other duties as required or assigned by management to meet business needs

Qualifications :

Essential Knowledge & Qualifications:

• High school diploma
• 4 years in an administrative customer service or technical support environment
• Proficient experience with Microsoft Office Suite Salesforce and/or web-based page layouts and object editing
• Requires an individual who is teamoriented selfmotivated and able to work independently

Preferred Knowledge & Qualifications:

• 6 years in an administrative customer service or technical support environment within the manufacturing or life sciences industries
• Has an understanding of various mechanical/electrical verbiage ability to identify parts per descriptions etc.
• Proficient experience with Microsoft Office Suite SalesForce or any other CRM or ERP platforms

Behavioural & Interpersonal Competencies:

• Aligns with LGC core values by demonstrating Passion Curiosity Integrity Brilliance and Respect in daily work and decisionmaking
• Comfortably interacts with internal and external personnel at all levels of the organization on processes projects and investigations
• Ability to adapt to changes and ability to exert influence in a directive and positive manner
• Ability to self-start and drive while recognizing the appropriate time for stakeholder engagement
• Extensive problem-solving skills with the ability to analyze needs and develop dynamic solutions that produce solutions to meet business objectives
• Adaptable and willing to take on new tasks and responsibilities while effectively managing and prioritizing multiple demands in a dynamic work environment
• Results-driven and process-oriented ensuring targets are met on time
• Ability to promote cooperation and commitment within a team to achieve goals and deliverables
• Highly customerfocused and responsive with strong relationshipbuilding skills
• Excellent organizational and administrative skills
• Exceptional level of attention to detail and accuracy
• Excellent written and oral communication

Additional Information :

The customary salary range for this position is:

Minimum pay rate: $27.00 USD per hour

Maximum pay rate: $40.00 USD per hour

The typical hiring range is from the minimum to the midpoint depending on the candidates background. Pay is determined by several jobrelated factors including your skills experience education and job-related qualifications.

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical dental and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care childcare and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability life insurance and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual Cheer program where employees are recognized for outstanding work Company wide social events frequent catered lunches and much more!

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or parental religion or belief. Shortlisting interviewing and selection will always be carried out without regard to gender sexual orientation marital status color race nationality ethnic or national origins religion or belief age or trade union membership.

For more information about LGC please visit our website 

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Remote Work :

No

Employment Type :

Full-time