Field Service Team Manager
Job Location:
Minneapolis, MN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
In this role you will lead and support a regional team of field service professionals who install maintain and troubleshoot customer equipment. Your focus is on helping your team work safely deliver highquality results and create a great experience for customers from start to finish.
Youll set clear expectations coach team members and ensure service work is completed efficiently and profitably. Youll partner closely with customers to understand their needs resolve issues quickly and ensure every project meets company quality and safety standards. Ultimately you are responsible for the success of all field service activities within your assigned business area while building a skilled motivated and customerfocused team.
- Recruit onboard develop and performance-manage Field Service Engineers (FSEs) using clear goals IDPs the Skills Matrix and SuccessFactors/EPM.
- Upskill FSEs in mechanical/electronic competencies market needs documentation quality customer communication and professional reporting; conduct postjob reviews.
- Foster a safetyfirst continuous improvement culture aligned with Bühler values enforcing all EHS/OSHA/LOTO standards and ensuring timely training and incident reporting.
- Maintain deep technical curiosity and build strong working knowledge of the Bühler product portfolio equipment and processes.
- Plan assign and optimize field resources to meet customer timelines commissioning milestones repairs overhauls and preventive maintenance schedules.
- Review job scopes confirm tool/parts readiness and monitor job progress while managing escalations and complex troubleshooting with BU Engineering Quality and Remote Support.
- Ensure timely professional communication with all internal and external stakeholders taking full ownership of customer requests and escalations through closure.
- Coordinate service support for project managers and ensure proper costing accurate quotations and timely approval of timesheets/expenses.
- Manage team utilization schedule adherence warranty cost control and travel/expense discipline aligned with financial goals.
- Drive firsttimefix rates job quality KPI achievement and identification of service sales opportunities (upgrades PM contracts training parts).
- Leverage SAP SuccessFactors CAQ CRM and reporting tools to guide decisions recommend improvements and support SQCDP/continuous improvement efforts.
- 5 years in industrial field service (installation commissioning troubleshooting) with 13 years in people leadership or technical lead capacity.
- Strong mechanical and industrial knowledge
- Demonstrated customer facing communication skills and conflict resolution.
- Prior leadership/management role.
- Coaching skills
- Formal leadership training
- Microsoft Office is required
- SAP experience is preferred
- Experience with food processing equipment (e.g. pasta grain milling mixing conveying thermal or sorting systems) is preferred.
- Ownership & Judgment: Prioritizes safety and quality; makes data backed decisions under time pressure.
- Coaching Mindset: Develops talent through feedback on the job training and structured learning paths.
- Customer Centricity: Anticipates needs; communicates proactively; manages expectations.
- Collaboration: Works across Product Lines Engineering Quality and Sales to solve problems.
- Continuous Improvement: Challenges the status quo; standardizes and shares best practices.
Required Experience:
Manager
About Company
Bühler in your life. Every day, billions of people come into contact with Bühler technologies to cover their basic needs for food and mobility, and more.
