Field Service Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Installs maintains and troubleshoots equipment at the customers location using a set of tools parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work call-out services and commissioning activities on turbomachinery and package systems.

What we offer:
1. Competitive Compensation Packages (65k-85k not including OT)
2. Travel Company Truck Gas Card Meals/Lodging ALL included
3. Medical dental and vision coverage starting day 1
4. Paid time off plan (Vacation Holiday Volunteer Etc.)
5. 401(k) Savings Plan including company match
6. Health savings account (HSA)
7. Flexible spending accounts (FSAs)
8. Short and long-term disability coverage
9. Parental leave
10. Employee Assistance Programs
11. Voluntary Benefits and Employee Discounts
12. Career Development

What you will do:
Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers specifications that provide instructions on how to locate problems.
Use hand tools gauges and instruments to analyze repair or replace faulty parts. Utilize digital tools and systems.
Check for common causes of trouble such as dirty or defective components clean and lubricate equipment as needed.
Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

What you will have:

Degree or equivalent experience desired

Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.

Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration production or refining of hydrocarbons.

Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design implement and operate automated process controls.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches tools and techniques; ability to anticipate detect and resolve technical problems in a manufacturing environment.

Candidates must:

• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.

• Clean Driving Record (this includes no moving violations within the last 12 months no 2 point violations within the last 3 years and no DUIs within the last 7 years)

• Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.

• Be able to obtain a legal Transportation Workers Identification Credential.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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