Field Service Representative I, II, III

Highlights of the job

Join our team as a Field Service Representative where youll play a critical role in delivering reliable water and wastewater services to our community. This position is hands-on and customer-focused ensuring service activation shut-offs meter installations and resolving service concerns. Youll report to the Operations Manager and work closely with customers and internal teams to maintain operational excellence and safety standards.

What youd be responsible for

• Investigate customer concerns such as high meter readings leaks water quality issue and pressure fluctuations
• Diagnose problems and take appropriate corrective actions
• Assist customers in locating water leaks and provide guidance on solutions
• Inspect water meter connections for leaks and perform repairs as needed
• Install maintain and repair water distribution system
• Install inspect and replace water meters; may also perform meter readings
• Maintain compliance with operational standards policies and safety protocols
• Protect operational integrity including quality environmental health and security standards
• Foster open communication by sharing knowledge listening actively and providing constructive feedback
• Accurately record electronic transactions in the customer information system
• Perform other responsibilities as requested

Whats required to be successful

• High school diploma or GED required
• Strong verbal communication and customer service skills including listening tact and diplomacy
• Ability to read and interpret maps blueprints service orders and written instructions
• Skilled in using hand tools water pressure gauges and other measuring devices
• Ability to work independently with minimal supervision
• Computer literacy for completing service orders and reports in Microsoft Word and Excel
• Knowledge of water distribution system

Minimum requirements for each level

All positions require a High School Diploma or equivalent and a valid New Mexico Drivers License.

Field Service Representative I: Grade 1 certifications in Water Distribution.

Field Service Representative II: Minimum Two years of on the job or equivalent experience. Grade 2 certifications in Water Distribution.

Field Service Representative III: Minimum Three years of on the job or equivalent experience. Grade 2 certifications in Water Distribution.

Why EPCOR

We offer more than just a job - we offer a career with purpose. EPCOR is a place where your work matters your growth is supported and your safety is prioritized. Heres what you can expect when you join our team:

• Competitive Compensation: Enjoy a market-aligned salary and performance-based incentive programs.
• Comprehensive Benefits: Access medical dental vision life and disability insurance - plus a retirement plan with substantial company contributions.
• Generous Time-Off & Work-Life Balance: Take advantage of paid vacation sick time holidays personal days and programs that support your well-being.
• Professional Development: Benefit from tuition reimbursement certification support and ongoing training opportunities to grow your career.
• Safety-First Culture: We prioritize your safety through robust training proactive programs and recognition of safety milestones.
• Inclusive & Innovative Environment: Be part of a team that values diverse perspectives celebrates innovation and fosters a sense of belonging.
• Award-Winning Workplace: EPCOR has been recognized as a Best Places to Work employer its our people who make that possible.

Ready to make an impact

• To join EPCOR you must be at least 18 years old have a high school diploma or equivalent and be legally authorized to work in the United States.
• If selected for the role you must successfully complete a background check drug screening professional reference check previous employer verification and education verification. Some positions may also require a credit check.
• Some roles may involve working outdoors in various weather conditions and require additional physical capabilities. Positions regulated by the Department of Transportation (DOT) may also have specific compliance requirements.

EPCOR USA is an equal opportunity employer. Were committed to fostering a respectful supportive and inclusive workplace that recognizes and values the unique perspectives experiences and backgrounds of all individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.