Field Service Representative (FSR) I III

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Silvus Technologies a leading provider of advanced MANET and MIMO communications systems is reshaping mesh network technology for mission-critical applications on the ground in the air and at sea. Its battle-proven StreamCaster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense law enforcement and public safety agencies around the world and in the toughest operational environments.

With deep roots in DARPA research Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight Silvus radios form a self-healing self-forming mesh network enabling secure and reliable connectivity including video and high-bandwidth data.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions Inc.

Would you like to join an incredibly talented group of people doing very challenging work with the prime directive of Keeping Our Heroes Connected

THE OPPORTUNITY

The Field Service Representative (FSR) serves as a senior-level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre-sales and post-sales support influencing product direction and delivering advanced technical solutions. FSRs represent Silvus professionally in the field embodying the companys technical leadership and commitment to customer success across all market sectors.

This role exercises independent judgment and discretion in adapting our multi-antenna MIMO radio and mesh networking systems to meet complex customer requirements as well as in the diagnosis and resolution of complex field issues. They operate autonomously in dynamic environments balancing multiple customer engagements travel schedules and mission requirements with minimal supervision

This position reports to the Director of Sales Engineering and operates autonomously in the field collaborating closely with Engineering Sales and Product Management. While this position is remote ideal home base locations include Fort Benning GA; Fort Bragg NC; Virginia Beach VA; or Southern Maryland and must be willing to travel up to 75% of the time.

Final title and compensation for an FSR I - III role will depend on the candidates experience and skill level.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Act as a technical subject matter expert and advisor for advanced wireless communication systems working closely with customers to assess needs and deliver customized solutions.

• Design and deliver technical demonstrations and system evaluations modifying configurations to address specific operational challenges.

• Collaborate with the Engineering and Product Management teams to provide field-driven input into product design enhancements and troubleshooting strategies.

• Independently conduct on-site and remote technical support including field system diagnostics network configuration and optimization.

• Lead product demonstrations evaluations and long-duration user trials representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements.

• Exercise independent judgment in diagnosing and resolving complex field issues coordinating with Engineering Product and Sales teams to develop corrective actions and strategic recommendations.

• Operate autonomously in dynamic environments balancing multiple customer engagements travel schedules and mission requirements with minimal supervision.

• Provide technical training to end users tailoring materials and delivery methods to customer skill levels and mission requirements.

• Utilize advanced problem-solving skills to identify analyze and resolve field failures and performance issues.

• Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages.

• Document field observations and prepare recommendations that influence product roadmaps and internal support processes.

• Contribute to the development of our internal best practices and process improvements for customer support and deployment success.

• Travel requirements Up to 70%; frequent travel for meetings events and demonstrations.

• Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

• High School Diploma/GED required; technical degree preferred.

• Minimum 1-3 years of experience supporting communications radios or data networks in a DoD Military or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determines FSR level placement.

• Strong knowledge of TCP/IP protocols network architecture and radio frequency systems.

• Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.

• Exceptional written and verbal communication skills.

• Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.

• Must be a U.S. Citizen due to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Associate or Bachelor degree in a technical field.

• Experience with radio frequency test equipment (spectrum analyzers signal generators).

• Minimum of 3 years of support with DoD tactical communications radios or mesh networking.

• Familiarity with Linux environments scripting or C/C programming.

• Previous military experience in a communications or technical role.

• Current active U.S. DoD Secret Clearance is strongly preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Trade shows.

• Outdoor environment for demonstrations.

• Occasional exposure to heat cold and allergens while performing tests or demonstrations in the field.

• Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.

COMPENSATION: $71000 - $100000 / annually

#silvuscareers

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

NOTE - As a US Federal Contractor Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

• High School Diploma/GED required; technical degree preferred.

• Minimum 1-3 years of experience supporting communications radios or data networks in a DoD Military or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role. Years of experience determines FSR level placement.

• Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire.

• Must be a U.S. Citizen due to clients under U.S. government contracts.

• All employment is contingent upon the successful clearance of a background check and drug test.

50-75%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

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