Field Service Representative – Boston Market

Field Service Representative Boston Market

Greater Boston MA covering Eastern Massachusetts and Northern New England. Youll need to live within reasonable driving distance of Boston; the North Shore Southern New Hampshire or the Merrimack Valley all work.

This is an in-market driving role servicing booths visiting venues and meeting the people who run them. Most of your week is in Greater Boston and the North Shore (Boston Somerville Salem Woburn) with regular trips to our placements in Southern New Hampshire Southern Maine (Kittery and Portland) and Cape Cod. Expect a few longer road days each month; Portland is about two hours each way. A reliable personal vehicle and a valid drivers license are required and all work mileage is reimbursed.

Compensation & Schedule

• Full-time hourly employee
• $26$28 per hour depending on experience (about $54000$58000 annualized)
• $250 bonus for every new venue you refer that becomes a Majestic placement no cap
• Mileage reimbursement for all work travel
• WednesdaySunday workweek. You manage your own daily schedule within it to meet service commitments visit routes and outreach goals.

At Majestic Photobooth we create unforgettable photo experiences for brands venues and events across the country. Whether its a high-end brand activation in NYC or a neighborhood bar in Nashville our booths bring people together and make moments last.

Founded in 2006 Majestic has grown into one of the countrys leading experiential photobooth companiesblending technology design and nostalgia to create experiences people remember.

Our team powers experiences for some of the worlds most recognized brands venues and events.

Majestic is entering a major growth chapter.

After years of building a nationally recognized brand were rapidly expanding our venue footprint operational infrastructure and experiential capabilities across the country. Were building the systems team and technology to scale into the future of photobooths.

That means this is an opportunity to join a fast-moving company where your work will directly shape how we grow.

Majestic Photobooth is seeking a Field Service Representative to own the health of our Boston-based New England market. This is a service-first hands-on role: you keep every Majestic booth in the territory working stocked and looking great you build real relationships with the venues that host them and you keep an eye out for the next great venue while youre out there.

Youll be Majestics face in Boston. Venue managers will know you by name. When something goes wrong you fix it fast. When nothing has gone wrong yet youre already there checking. And when a bar owner mentions their friend runs three other spots across town you get the intro and hand it to our sales team to close.

Success in this role means booths that never go down venues that love working with us and a market that grows because youre in it.

What Youll Own

• Respond to service tickets across the territory accepting them within four hours and resolving them within 24
• Keep every booth stocked clean and working: media replenishment printer and connectivity issues cleaning and light maintenance
• Plan and run restocking routes so booths get paper and ribbon before they run out not after; today most service calls in this market are paper changes and your job is to make those calls disappear
• Proactively visit and spot-check booths to catch problems before they become service calls
• Manage your own media and backup kit inventory and coordinate resupply with our supply chain team
• Build and maintain strong relationships with venue staff and management as Majestics local point of contact
• Collect venue feedback and pass along issues risks and opportunities to the right internal teams
• Identify promising new venues through local outreach referrals and networking have the first conversation and hand qualified opportunities to our Account Executives
• Document every service visit with photos and notes in our ticketing system and keep venue and prospect activity current in HubSpot
• Communicate your availability ahead of time and coordinate with approved local backup so the market stays covered when youre off
• Pitch in on local installs and events when the deployment team needs an extra set of hands

• You like being out in the field and on your feet not at a desk
• Youre the kind of person who notices a booth looks off before anyone reports it
• Youre organized enough to keep 20 locations across Greater Boston the Cape Southern New Hampshire and Southern Maine running smoothly on routes you plan yourself
• Youre comfortable walking into a bar restaurant or venue and talking to whoever runs the place
• Youre handy with basic troubleshooting and calm when something isnt working
• Youre reliable: when you say a booth will be fixed today its fixed today
• You take ownership. This territory becomes your market and you treat it that way.

• Valid drivers license reliable personal vehicle and proof of insurance
• Ability to work a WednesdaySunday schedule including evenings as needed
• Ability to lift and move booth components and media supplies (up to 50 lbs) and stand or walk for extended periods
• Comfortable using a smartphone for ticketing photos and communication throughout the day

Experience

• 13 years in field service hospitality events retail operations delivery/route work or another hands-on customer-facing role
• Experience servicing equipment vending or kiosks is a plus
• Experience in nightlife bars restaurants or venue operations is a plus
• No degree required

Skills

• Clear friendly communication with all kinds of people
• Strong follow-through and time management
• Self-motivated and comfortable working independently within an assigned territory
• Basic technical troubleshooting (connectivity printers resets)
• Comfortable learning HubSpot Google Workspace and our booth systems

Were building the future of photoboothsfusing tech design and nostalgia to create unforgettable experiences at events and venues across the country.

At Majestic youll find a mission-driven team that values collaboration personal ownership and getting a little better every day. We move fast support each other and believe that even internal roles have the power to spark joy.

Were a team of creatives operators builders and problem-solvers who thrive in organized chaos and love turning ideas into action while creating experiences people remember.

• Medical Dental & Vision Insurance
• 401k Plan
• Short & Long Term Disability
• Paid Parental Leave
• PTO Holidays
• Professional Development Opportunities
• Unlimited Photobooth Photo Sessions (of course! )

At Majestic we value:

• Ownership
• Continuous improvement
• Positive energy
• Problem-solving
• High standards

If that sounds like your kind of team wed love to hear from you.

Ready to own Boston for Majestic

Click Apply to submit your resume and a few sentences on why this role sounds like you. No cover letter needed. If you move forward well set up a quick phone call and talk through how youd run the territory.