Field Service Organization (FSO) Central Operations Director, Non-Technical ProjectProgram Director

KeyResponsibilites:

This position willbe located inAMNA with a preference for Austin Phoenix Hillsboro Richardson or Boise.

• Provides leadership within the team and functional areas that deliver strategic focus to the AGS FSO.

• Works closely with the FSO team to provide guidance and co-develop quarterly operational reports that meet and exceed company expectations.

• Ensuresoperationalobjectivesare implemented and executed effectively by FSO leaders resulting in the successful achievement of SPO KPI and productivity project/programobjectives.

• Maintains full responsibility for headcount management within the FSO team including Customer Engineers Field Managers and Site Operations Administrators ensuringappropriate headcountallocation to achieve productivity and financial goals.

• Delivers operational insights and leadership while driving solutions to overlooked issues including operational KPIs that can improve gross margin engineerutilization and productivity.

• Proactively collaborates with cross-functional teams within the region and at headquarters to support decision-making and change management initiatives.

• Ensures that specific project and programobjectivesare defined for areas of responsibility and that necessary preliminary activities (e.g. defining outcomes milestones feasibility studies and resource planning) are completed to enable effective execution.

• Ensures that all assigned projects and programs are completed according to predetermined requirements with particular attention to product/process specifications project/program costs resourceutilization andtimelycompletion.

• Ensuresthat all phases of project program and/or process development aredocumentedand that required information is communicated shared or transferred appropriately across functional areas.Ensurescompliance with company policiesregardingengineering/laboratory notebooks patents confidentiality and safety.

• Ensures that theutilizationof all material and financial resources is carried out in an effective manner.

• Effectively assigns work to team members supporting professional development while maximizing organizational productivity.

• Spearheads the research and development ofnew technologies asappropriate and ensures that newly developed processes designs and methodologies are incorporated into Applied Materials products and services or shared with other areas as needed.

Qualifications & Requirements

• Ability to act as a key influencer and change agent while proactively driving continuous process improvement.

• Peoplemanagement experience field operationalknowledge understanding of the service business and knowledge of key financial fundamentals preferred.

• Excellent written and verbal communication skills; highly disciplined and responsive.

• Ability toobserve provide clear direction develop team members and build trust among colleagues.

• Strong project management skills with the ability to successfully lead multiple global projects.

• Usesanalytics and data to drive effective business practices and decision-making.

• Solution-oriented approach to managing ambiguous and complex projects and programs.

• Field Service experience at Applied Materials preferred.