Field Service Operations Manager

John W. Danforth Company one of the largest mechanical contractors in the Northeast is growing! We believe our people are our greatest asset and invest in training career development employee engagement and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC plumbing refrigeration advanced technology manufacturing process piping fabrication mission-critical environments and energy performance projects backed by comprehensive service maintenance and repair.

As a Field Service Operations Manager at John W. Danforth Company you will lead and optimize field service operations across the Western New York (WNY) region ensuring the delivery of high-quality efficient HVAC plumbing and environmental this role you will guide and develop a team of field supervisors and service coordinators drive operational performance and revenue growth and maintain full P&L accountability for the region.

Lead a multidisciplinary team across Plumbing HVAC and Environmental Service operations ensuring alignment and accountability.
Oversee contract execution scheduling and service delivery to meet client commitments and quality standards.
Own regional P&L managing budgets forecasts and financial performance while driving revenue growth.
Build strong customer relationships and resolve escalations to ensure satisfaction and retention.
Coach and develop team members while fostering a high-performing safety-first culture.
Optimize operations through process improvements resource management and adherence to industry standards.
Ensure continuous improvement by tracking performance metrics and implementing data-driven strategies to enhance service delivery.

Bachelors degree required or a minimum of 10 years of relevant industry experience.
Proven leadership experience in the mechanical service industry with full P&L responsibility for operations exceeding $5M in annual revenue.
Demonstrated experience managing HVAC plumbing or facilities service teams preferred.
Proficiency in Microsoft Office applications (Word Excel Outlook) and general business systems.
Strong ability to develop and deliver accurate quotes for HVAC repairs and replacements.
Excellent customer service and leadership skills with strong verbal and written communication abilities.
Effective collaborator with strong conflict resolution skills fostering a results-driven team-oriented environment.
Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced setting.

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Compensation Range: $85000-$100000

Other Compensation: Bonus eligible

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan and an employee assistance program.