Field Service Manager

Intralot engaged in the supply of integrated gaming and transaction processing systems innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how advanced product development standards and substantial experience in operating lottery games Intralot Inc. offers custom-made integrated solutions which ensure maximum efficiency and absolute security.

Overview:

The Field Service Manager is responsible to plan schedule and direct field service operations and personnel. This position reports directly to the General manager.

Education Training and Experience

• Bachelors degree in business management supply chain or equivalent field service management experience.

• 2-3 years experience in supervision of field service operations inventory control and/or warehouse management.

• Experience supervising scheduling and dispatching a field service team.

• Leadership experience in union and non-union businesses desired

Knowledge Skills and Abilities

• Proven knowledge of leadership principles and practices of positive employee relations.

• Ability to review the work product of others to ensure conformance to standards and specifications.

• Ability to manage a workforce of up to 20 service technicians including daily scheduling and dispatch

• Ability to work with customers directly to schedule and dispatch service calls.

• Ability to quickly analyze prioritize and resolve technical and logistical problems.

• Ability to prioritize organize control expense and manage major projects within budget and to completion.

• Working knowledge of OSHA and industrial safety matters.

• Must successfully complete a MVR drug criminal and credit background investigation.

Duties and Responsibilities

Under the direct supervision of the General Manager and Senior Field Service Manager performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

• Train field service technicians on proper procedures and techniques required to perform their individual duties.

• Work directly with customers to schedule their service requests within our defined SLAs

• Field service scheduling dispatching monitoring and management.

• Provide assistance with troubleshooting equipment problems.

• Provide technical support to Field Service Technicians and customers.

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to and ability to pass a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. A pre-employment drug screening is also a requirement.

Special Requirements

Must possess valid drivers license with a clean driving record.

Intralot Inc. is an Equal Opportunity Employer