Field Service Manager

Company Overview

Smart Care is a national service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Cares Climate Solutions Business Unit is the trusted service leader in the commercial and industrial refrigeration industry. Nationwide leading grocery stores cold storage facilities and distribution warehouses rely on Smart Care to design build maintain and repair commercial refrigeration and HVAC systems.

Position Description

The Field Service Manager will lead a team of technicians in support of the territory and its daily operations. This position will provide support for service technicians by providing coaching and training on commercial refrigeration PM and repair procedures and techniques as well as customer-facing addition the Field Service Manager will work with technicians to resolve customer issues and may directly perform high level technical work such as system start-ups and performance tests.

Main Responsibilities

• Develop and reinforce a culture of safety; ensure all safety protocols are followed
• Assisting the management and administration of general business operations for the territory.
• Provides strategic leadership as well as the day-to-day management of a team of Field Service Technicians
• Accountable for assisting leading and directing their assigned territory operations to support ongoing service revenue growth profitability productivity quality and service levels.
• Developing maintaining and managing a highly technical field service team.
• Works with the local Dispatch team to ensure effective assignment and utilization of field personnel.
• Establishes daily service priorities for service teams within assigned territory.

• Leads service team to achieve excellent customer satisfaction.
• Coordinates with Parts Manager to ensure Technician vehicles are properly stocked to achieve highest possible first-time solution rate.
• Manages training through scheduled field visits in-house training classes and the development of training material.
• Manages and reviews the performance of direct reports.
• Continued employee development and increasing employee retention and engagement activities.
• May complete and administer performance reviews and performance counseling

Qualifications:

• High School Diploma or GED and 4 years of relevant experience including supervision OR 1-3 years of relevant experience with a bachelors degree
• Experience effectively managing customer relations dealing directly with customers
• Ability to effectively demonstrate productivity tools i.e. Microsoft Office
• Achieve targets and goals with minimal supervision.
• Strong communication skills verbal and written
• Electrical and mechanical service experience
• Valid drivers license

Preferred Qualifications

• 5-7 years demonstrated proficiency in a field service role
• Ability to understand financial information such as margins labor cost mark-ups
• Working knowledge of office operating systems
• Customer Relations Management /Sales experience
• Associates degree or prior Service supervisory experience

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice refrigeration and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment stand-alone refrigeration specialty coffee and beverage complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Cares application or hiring process due to a disability please contact the Human Resources department at .