Field Service Manager

The Field Service Manager is responsible for managing the overall selection preparation and training of the designated area field service staff. This preparation is designed to facilitate successful delivery and recording of Acme Cryogenic Services offered within the portfolio of products. This position will coordinate with others in the composition of Acme Cryogenics training materials on three levels of delivery: Acme Cryogenics Customers potential Acme Cryogenics Customers and internal Acme Cryogenics staff. This role will also help to develop compile and keep current product documentation in support of installation or servicing of Acme Cryogenics product. This range of products may include activities from product installation preventive maintenance to upgrades and product refurbishment. This position will work closely with regional counterparts in the Services organization to maintain consistent development and delivery of the technical services products presentations or training activities. This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal external or potential customers.

What Youll Do

• Provide quality service to Acme Cryogenics internal and external customers in all assigned taskswhile always demonstrating Acme Cryogenics Values.
• Ensures timely consistent delivery and reporting on this delivery of Acme Cryogenics
• Services purchased by and owed to customers.
• Develop and deliver programs for Acme Cryogenics Staff Acme Cryogenics Customers or potential customers.
• Develops and delivers in-service training programs for staff and measures the effectiveness of these programs.
• Prepare and ensure area budgets and training objectives are set communicated andachieved.
• Provide active participation in regional service training and meetings to ensure consistent material and service delivery
• Supporting elements to ensure successful and consistent customer experience.

Responsibility and Decision-Making Authority:

• Prepares and monitors annual area budgets
• Provides input and feedback to regional leadership on FS goals and progress.

Management/Supervisory Responsibilities:

• Manage a field service team that has responsibilities for installations and services of Acme Cryogenics Products in a designated area of operation.

Knowledge Skills and Abilities:

• Must have technical level working knowledge of Acme Cryogenics products.
• Project or product management experience would be valuable
• Internal and external training skills are required.
• Highly developed organizational skills and ability to prioritize plan and execute are key success factors in this position.
• Exceptional interpersonal and communication skills.

What Youll Bring

• Bachelors degree in related field or related work experience.
• 10 years experience in fieldwork and heavy customer contact is considered valuable and a critical key to the success of this position as well as staff development.
• Domestic travel approximately 50% to support and sell Acme Cryogenics installations and services at customer sites.
• Experience with quoting projects is highly desirable.
• Proficient in Microsoft Office Suite.
• Cryogenic experience a plus.

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OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges OPW is committed to shaping the future of the clean energy industry and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises Acme Cryogenics RegO Products and RegO Products subsidiary Superior Products all renowned for pioneering solutions in clean energy and the safe handling transport and storage of cryogenic liquids and gases. Join us in our journey towards a safer cleaner tomorrow. To learn more about OPW Clean Energy Solutions please visit our website:OPW Clean Energy Solutions

Since 1892 OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators fittings valves vaporizers vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems entry systems and wash chemicals. OPW has more than 2000 employees with manufacturing operations in North America Europe and China and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components specialty systems consumable supplies software and digital solutions and support services through five operating segments: Engineered Products Fueling Solutions Imaging & Identification Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years our team of approximately 24000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV. Additional information is available at .

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

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