Field Service GEOINT

Responsibilities:

• Address and follow up on requests received in help desk queue
• Investigate incidents identify and implement solutions
• Provide support for hardware/software issues over the phone and in person
• Support end users with SOCET GXP Geospatial Intelligence Software
• Support end users with ArcGIS Enterprise Platform GeoServer Suite and other GIS tools
• Deploy configure and troubleshoot user workstations
• Support passive and active network infrastructure
• Deploy configure and troubleshoot standard and proprietary supported applications (MS Office Web Browsers Antivirus and others)
• Provide on-site application training software distribution patch management and firmware updates to GEOINT analysts in the field Log all requests into Ticketing System
• Document and escalate call tickets to related IT groups for further support
• Follow up on resolved requests to ensure customer satisfaction

Heres what you need:

• Security Certification
• 3 years of help desk experience or 3 years of GEOINT analyst experience

Clearance:

• An active TS/SCI security clearance is required.