Field Service Engr I

The Field Service Engineer- Gas Detection will be working within the Industrial Automation business unit specifically the Service Team for customer support team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support advanced field technical support and team training & development. You will engage with customers to ensure the optimal operation and maintenance of gas detection systems providing expert troubleshooting and solutions to enhance safety and reliability. The position will be located in Boise Idaho.

You will drive timely identification investigation resolution root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy timely feedback and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset methodology and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication

Key Responsibilities

• Strong knowledge of hand tools and proper usage including a digital multimeter
• Ability to troubleshoot hardware/software solve complex equipment problems
• Provide direct support to Internal & External Customers
• Facilitate issue identification and analysis; Investigate and resolve technical issues
• Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution
• Provides timely detailed and accurate reports on analysis work performed
• Demonstrates ability to handle challenging projects to ensure customer satisfaction
• Accountable for team technical competency & skills certification
• Interacts with multiple disciplines and personnel within organizations
• Effective written and verbal communication skills
• Highly motivated organized and able to work independently
• A collaborative and cooperative attitude

MUST HAVE

• 12 years of hands-on field service experience; OR completion of military technical training with 12 years of field experience
• 12 years of experience using Microsoft Office Suite including Excel Word SharePoint and PowerPoint for documentation reporting service tracking and communication
• 1-2 years of experience with electrical systems troubleshooting and field service operations
• Valid drivers license and ability to travel to customer sites as needed

WE VALUE

• 2 years of experience applying customer support and product support best practices in a field service technical service or industrial environment
• 1 years of industry experience in gas detection fire alarm HVAC controls instrumentation or related technical field preferred
• Proven verbal and written communication skills with the ability to effectively support customers document service activity and coordinate with internal teams
• Demonstrated continuous improvement mindset with experience identifying process improvements that increase efficiency service quality or customer satisfaction
• Working knowledge of SharePoint SAP and Microsoft Excel for service tracking reporting and customer support documentation
• Strong organizational skills with the ability to manage multiple service requests priorities and deadlines in a fast-paced environment
• Experience training or mentoring junior technicians team members or customers on system operation and service procedures
• Ability to positively influence motivate and support a team while maintaining high standards of safety service and accountability

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security productivity and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial-end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations creates world-class sensor technologies automates supply chains makes warehouses smarter and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety sustainability resiliency and productivity of their people plants and assets.

Due to compliance with U.S. export control laws and regulations candidate must be a U.S. person which is defined as a U.S. citizen a U.S. permanent resident or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

BENEFITS

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit: Benefits at Honeywell.

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 3 2026.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.