Field Service Engineering Technician Memphis, TN

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.

At Zimmer Biomet we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years a patients mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team we focus on development opportunities robust employee resource groups (ERGs) a flexible working environment location specific competitive total rewards wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included respected empowered and recognized.

What You Can Expect
The Field Service Engineering Tech (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling maintaining installing and providing support for said devices as well acting as a key player in complaint investigations including troubleshooting with on-site Zimmer Biomet sales representatives in the operating room. The FSET plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle on-site at the warehouse.

How Youll Create Impact:
Potential travel to sites to perform Zimmer Biomet system installations along with troubleshooting upgrading and field repair.
Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations.
Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products.
Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices.
Respond to customer inquiries in a timely manner and maintain professional communication.
Provide product feedback and improvements to quality and R&D.
Manage and maintain company equipment and documents that are necessary for servicing related activities.
Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries provide clear and effective communications and maintain professional appearances.
• Excellent analytical interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience.
• Follow all internal communication and documentation policies.
• Independently work without specific direction on daily activities.
• Proficiently determine ones own schedule based on business needs.
• Apply technical knowledge to solve varied and complex problems potentially ones not previously encountered.
• Regularly collaborate with others in suggesting valuable solutions as an active contributor.
• Must demonstrate mutual respect and a positive outlook with both internal team members and customers.
• Strong proactive organizational skills.

• High School Diploma required with AAS in Biomedical Equipment Technology Electronics or Laboratory Equipment. Technology or equivalent trade school hospital military or other experience preferred.
• 2-4 years of experience in field support engineering or other customer-facing function preferably with a medical device company. Combination of experience and education would be considered.
• Valid drivers license and good driving record.
• Ability to lift up to 50 pounds independently.

• Prior experience with medical device software.
• Project management skills.
• Strong computer and technological skills.

• Up to 20%
• Applicants should be willing to work flexible hours including evenings weekends and the possibility of holidays.

• $63000 - $70000 USD benefits