Field Service Engineer, XRF

Join Rigaku in shaping a better world through new perspectives!

This position will involve the installation; maintenance and repair of Analytical X-ray Equipment X-ray HV Power Supplies X-ray Detection Devices Automation Devices CCD Cameras Cryogenic Equipment and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigakus specification.

Basic troubleshooting on-site using Digital Voltmeter (DVM).

Qualify the instrument after service repair by executing operational and performance protocols including running verifications.

Makes travel arrangements and generates individual expense reports.

Secure customers acceptance of the preventive maintenance or repair.

Coordinate customer WebEx sessions phone support and lab or fab facility inspection.

Attend certified Rigaku product training in Rigaku factory.

Communicate and work closely with service/support centers.

Qualifications:

B.S. Degree or equivalent experience.

Minimum 3 years experience diagnosing and repairing mechanical electro-mechanical and/or electronic equipment.

Working knowledge of MS Office.

Basic understanding of network interfacing.

Valid Drivers license.

Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

General understanding of analog electronics high voltage circuitry/circuits laser technology and high vacuum systems.

Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Masters Degree) in Biochemistry Biophysics or Microbiology.

Strong organizational and prioritizing skills.

Ability to work independently yet has a team focus.

Must be responsive and reliable.

Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.

Occasional lifting of up to 50 pounds.

Able to manipulate small hand tools.

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package including Health Dental Vision STD LTD Life insurance section 125 flexible spending accounts 401(k) plan and more. Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Applicants must be able to prove they can legally work in the US.