Field Service Engineer Team Lead (Onsite)

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC 400 Main St BLDG ETC

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney isseeking aField Service EngineerTeam Leadto join theOperational CommercialEngines CustomerTechnical Services team supporting theglobal PW2000 andPW4000 engine this role you will leadthe resolution ofcomplex technical issuesrelated to hotsection and controlshardware while partneringwith customers Maintenance Repair and Overhaul facilities andcross-functional engineeringteams. Your workwill directly contributeto engine safety fleet reliability operationalperformance and reducedmaintenance burden forour customers byimproving key metricssuch as dispatchreliability in-flightshutdown rates unscheduledengine removals andshop turnaround time.

What You Will Do:

• Lead and developa team ofCustomer Technical Servicesengineersby prioritizing customerrequests removing roadblocks mentoring and developingtalent supporting resourceplanning and drivingtechnical issues totimely resolution.
• Serve as theprimary technical advisorfor global airline customers Maintenance Repair andOverhaul facilities and Pratt & WhitneyField Service Representatives providing expertguidance on hotsection and controlssystems operational troubleshooting engine manual interpretation service bulletin implementation and urgent Aircraft-On-Ground events to ensuresafe and reliableengine operation.
• Partner across Pratt& Whitney engineering andprogram organizationsincluding Component Integrated Product Teams ProductSafety Certification &Validation Aftermarket& Sustainment Engineering Fleet ManagementPrograms ChiefEngineers Performance Analysis and airframemanufacturersto resolvetechnical issues monitorfleet health implementengineering changes andenhance customer satisfaction.
• Develop authorize andcommunicate engineeringauthorizations (EAs) maintenancedocumentation and customertechnical communicationssupporting engine inspection overhaul and operationalguidance.
• Represent Pratt & Whitneyin customer-facingengagementsby leading technicaldiscussions during airlinemeetings conferencescustomer councils andoperational reviews whileevaluating fleet andengine data toprovide troubleshootingrecommendations and continue-in-service guidance.
• Support global fleetoperationsby ensuring technicalprocedures and maintenanceguidance are available providing rapid supportto airline andMaintenance Repair andOverhaul customers tominimize operational disruptionsand maintenance delays.
• Schedule: Support on-call schedule for urgent customer and operational issues ensuring timely response during occasional nights weekends and holidays.
• Travel Requirement: Up to 10% Domestic and International.
  

What You Will Learn:

• Lead a high-performing team of customer service engineers supporting aglobal commercial enginefleet.
• Build expertise introubleshooting engine problems fleet safety fieldservice engineering andairline operations.
• Influence product improvementsand engineering decisionsthat enhance safety reliability and customersatisfaction.
• Expand your leadershipskills while growingyour technical expertisewithin one ofthe worlds leadingaerospace organizations.
  

Qualifications You Must Have:

• A Bachelors degree in Engineering and 10 years of prior relevant experience or an Advanced degree and 7 years of prior relevant experience. Relevant experience: Supporting aerospace systems turbineengine hardware or enginecomponent systems inan operational environment; demonstrated success intechnical troubleshooting customer support cross-functional engineeringcollaboration and leadingtechnical teams orprojects to resolution.
  

Qualifications We Prefer:

• Working knowledge ofgas turbinecontrol systems and hot section hardware including hubs airfoils seals cases andengine control systemssuch as pumpsand heat exchangers.
• Experience supporting Pratt& Whitney commercial engines with knowledge ofthe PW2000 and/or PW4000 enginefamilies preferred.
• Strong verbal andwritten communication skillswith the abilityto communicate complextechnical information clearlyand effectively tocustomers MROs andcross-functional teams.
• Demonstrated ability tobuild strong customerrelationships while deliveringtimely technically soundsolutions in afast-paced operationalenvironment.
• Experience leading technicalteams mentoring engineers or coordinating cross-functional engineeringefforts.

What We Offer:

• Eligible for Relocation.

Learn More & Apply Now!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Candidates will learn more about therole type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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