Field Service Engineer (TEA) – NJ

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Location

This is a remote role based in the New Jersey territory and will require 5075% travel within the designated area. Relocation assistance is not provided.

Discover Impactful Work

As a Field Service Engineer II at Thermo Fisher Scientific youll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research industrial and healthcare settings youll install maintain troubleshoot and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

A Day in the Life

• Perform installation preventive maintenance troubleshooting and repair of Trace Elemental Analysis instruments including ICP-MS AAS and related systems at customer sites.
• Diagnose electronics mechanical ultra-high vacuum high-voltage and system-level issues to restore instrument performance.
• Provide responsive professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation maintenance practices and basic troubleshooting.
• Accurately document field service activities including installation report and service work report and submit timely through the required system
• Assist Commercial Teams with technical information training and demonstrations
• Manage territory activities effectively including scheduling travel planning parts coordination and timely communication with customers and internal teams.
• Partner with internal technical support service leadership and cross-functional teams to resolve complex customer issues.

Keys to Success

Education

• Bachelors Degree in Electronics Engineering Physics Chemistry or a related technical field with 2 years of hands-on technical experience installing troubleshooting and repairing complex analytical instruments or Advanced Degree with no prior experience required
• Additional relevant certifications are advantageous

Experience

• Hands-on technical experience installing troubleshooting and repairing complex analytical scientific laboratory or related technical equipment.
• Experience documenting service activities preparing detailed reports and using service management software.
• Demonstrated success meeting customer satisfaction goals and supporting customers in technical environments.

Knowledge Skills Abilities

• Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues down to the component level.
• Ability to read and interpret technical documentation and schematics.
• Ability to effectively train and support customers on equipment operation.
• Excellent customer service and communication skills both written and verbal.
• Strong organizational and time management capabilities with the ability to work independently in a field-based environment.
• Strong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environment.
• Proficiency with Microsoft Office suite and service management software.
• Physical ability to lift up to 50 lbs. and work in various laboratory environments.

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to pass a comprehensive background check and drug screen.
• Valid drivers license.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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