Field Service Engineer

Job Title: Field Service Engineer

Location: Smyrna Georgia
Key Role Information:
Responsibilities:

Field Service & Technical Support

Travel to customer facilities throughout the United States and Canada
Perform preventative maintenance on industrial equipment
Troubleshoot electrical mechanical and automation-related issues
Diagnose equipment faults and identify root causes
Perform repairs and corrective maintenance activities
Provide technical support to customers on-site
Equipment Installation & Commissioning
Assist with equipment startups and commissioning activities
Verify equipment performance and operational readiness
Support customer acceptance testing
Ensure installations meet company standards and customer requirements
Customer Support & Relationship Management
Serve as the primary technical representative at customer locations
Communicate technical information clearly and professionally
Build strong customer relationships through service excellence
Provide recommendations for equipment performance improvements
In-House Support
Participate in equipment testing and machine trials
Assist with service administration and reporting
Document service activities and technical findings
Collaborate with internal engineering and support teams

Qualifications:

Degree in Electrical Engineering Mechatronics Electromechanical
Engineering or related field preferred
Equivalent hands-on industrial experience will also be considered
Strong electromechanical troubleshooting skills
Experience working with industrial machinery or automation systems
Ability to diagnose both electrical and mechanical issues independently
Strong customer-facing communication skills
Ability and willingness to travel 60-80% of the time
Ability to attend initial onboarding and training program in Georgia