Field Service Engineer

BD Parata is currently seeking a Field Support Engineer in the California bay area. The Field Support Engineer will provide in depth technical and customer support of BD Parata s suite of pharmacy automation this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites

• Maintain equipment and proactively resolve potential issues to maximize uptime

• Train customers on operation and maintenance of pharmacy automation systems

• Respond to service requests within SLA requirements

• Collaborate with service teams to resolve complex technical issues

• Assist with new automation installations as needed

• Document issues and resolutions in Salesforce Field Service Lightning

• Provide product feedback to drive continuous improvement

• Work independently with minimal supervision
  

Requirements

• Associates degree in Electronics Mechanical Robotics or Biomedical Engineering Technology preferred plus 3-5 years field service experience (or equivalent combination of education and relevant experience)

• Valid drivers license and clean driving record

• Within commutable distance of San Jose CA

Preferred Skills and Experience:

• Strong customer service orientation

• Proficiency with Windows operating systems and Microsoft Office

• Knowledge of computer networking router/switch configuration and file management

• Strong mechanical aptitude and ability to use hand tools for complex equipment service

• Experience with digital multi-meters and electrical testing equipment

• SQL knowledge a plus
  

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel

• Ability to lift/carry up to 50 pounds frequently 100 pounds occasionally

• Stand for extended periods (up to 10-12 hours when necessary)