Field Service Engineer Parcels

Field Service & Customer Support (50%)

• Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.

• Execute corrective maintenance activities ensuringtimelyresolution within defined service windows.

• Respond to emergency service calls with minimal notice to restore operational continuity.

• Diagnose and resolve electrical mechanical andcontrols-related issues on parcel handling systems.

• Act as a Field Supervisor for small RMR (Repair Maintenance Retrofit) projects including:

• Coordinating on-site activities

• Managing subcontractors and site safety

• Ensuring quality andtimelydelivery

• Maintain clear documentation of service activities findings and recommendations.

• Build strong customer relationships through professional on-site engagement.

Technical Support & SME Function (50%)

• Provide 2nd and 3rd line technical support for service desk escalations and customer cases.

• Lead or support complex troubleshooting and root cause analysis activities remotely or on-site.

• Handle technical service requests including system optimization upgrades and modifications.

• Serve as a Subject Matter Expert (SME) for parcel systems within the organization.

• Deliver technical training programs:

• At the Innovation Center in Marietta

• On-site at customer facilities

• Support internal teams (service engineering sales) with technicalexpertiseand best practices.

• Contribute to continuous improvement initiatives documentation and knowledge sharing.

Qualifications & Experience:

• AssociatesorBachelors degree in Electrical Engineering Mechatronics Mechanical Engineering or related field (or equivalent experience).

• Minimum 35 years of experience supporting electromechanical or material handling systems.

Strong knowledge of:

• Electrical systems (PLCs controls sensors drives)

• Mechanical systems (conveyors motors assemblies)

• Troubleshooting methodologies

• Ability to work independently and collaboratively in fast-paced environments.

Preferred Qualifications

• 5 years supporting automated material handling or parcel systems.

• Experience in parcellogistics or material handling industries.

• Familiarity with Siemens or Allen-Bradley PLC diagnostics.

• Experience supervising field projects or delivering technical training.

Competencies:

• Strong communicationand customer service skills.

• Excellent analytical and troubleshooting abilities.

• Solution-oriented mindset with strong problem-solving skills.

• Ability to prioritize tasks and adapt to changing business needs.

Travel Requirements

Travelup to 50% across North America is including short-notice assignments and customer site support. Between assignments the role will be based out of Vanderlandes North America headquarters in Marietta GA.

Physical Requirements

• Ability to climb a 2-story ladder.

• Ability to walk a mile in 20 minutes.

• Ability tolift upto 30 lbs.

• Comfortable working in office factory and construction environments.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.