Field Service Engineer (Marine)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Caterpillar Medium Speed Engines

For decades Caterpillar and MaK has been a manufacturer of premium medium-speed marine oil & gas and electric power engines and generator sets. Worldwide our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel gas and dual fuel engines used in a wide variety of marine oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products components and services. The engines also provide unparalleled anytime anywhere product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts we guarantee a fast service and a high availability for our customers. Moreover our after-sales service offers not only high-quality spare parts but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

About the role:

Join our dynamic MaK Americas team as aField Service Engineerand be at the forefront of providing top-tier technical support for cutting-edge Medium-Speed Engines (MSE). In this role youll work closely with field service representatives and dealers to deliver exceptional service from installation and commissioning to troubleshooting and repair all while ensuring customer satisfaction. If youre passionate about mechanical and technical problem-solving and want to make a real impact on engine performance this opportunity offers an exciting path to contribute and grow!

What You Will do:

• Provide direct support to Caterpillar Motoren (CM) product customers either through direct contact or the CM parts and service distributor network.
• Offer hands-on field support during the mechanical commissioning of CM products and Balance of Plant (BOP) equipment.
• Execute InSitu machining and perform other engine-related service tasks demonstrating expert field knowledge.
• Document technical reports for commissioning and other field service activities in a clear and detailed manner.
• Coordinate day-to-day field service activities collaborating with dealers field personnel suppliers and other departments.
• Troubleshoot mechanical hydraulic pneumatic electrical and electronic engine issues providing guidance on corrective actions and expediting repairs.
• Organize and manage engine repairs overhauls and major repairs in collaboration with technical teams subcontractors and dealers.
• Assess engine damage including major issues and determine the best course of action.
• Conduct material tests such as Non-Destructive Testing (NDT) when necessary.
• Participate in ongoing service-related training to expand knowledge and skills.
• Advise customers on planned maintenance and overhauling ensuring alignment with MaKs maintenance guidelines.
• Promote and utilize service exchange programs to support ongoing operation

Additional information please review and confirm:

• Visa sponsorship is not available for this role.
• Relocation assistance is NOT available for this role.
• Fieldwork requires a minimum 10-hour day shift.
• When not traveling the role is based on-site in the office.
• Schedule: Monday - Friday
• Up to 80% travel is required

What You Have Skills Knowledge & Experiences:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Additional requirements:

• Must be authorized to operate a company vehicle

• Must be at least 21 years of age.

• Have a clean driving record which generally means:

  • No more than (2) moving violations within the last 12 months.

  • No more than three (3) moving violations in the past three (3) years.

Top Candidates Will Also Have:

• A background in industrial mechanics engine mechanics or mechatronics.
• Experience or knowledge of Caterpillar Motoren / MaK engines and products or comparable engines.
• Experience with In Situ machining (e.g. crankshaft grinding block repairs) or a willingness to learn.
• Experience with nondestructive testing methods (e.g. dye penetrant and MPI) or an eagerness to acquire this skill.
• Strong verbal and written communication skills both internally and externally.
• Availability for worldwide travel up to 70-80%.
• A high degree of self-organization and the ability to manage multiple tasks effectively.
• At least 2-4 years of service experience with large diesel gas or dual-fuel engines.
• An additional qualification as an electrician for specific tasks with the option to complete training if not already qualified.
• Proficiency in Microsoft Office applications (Teams Excel Word etc.).

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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