Field Service Engineer III – Life Science Automation Systems (San Diego Bay Area)

Join Azenta Life Sciences a global leader driving innovation in life sciences where fresh ideas collaboration and authenticity power groundbreaking discoveries. Be part of a diverse people-first culture managing millions of samples worldwide and accelerating breakthroughs to market.

How youll add value in the role of Field Service Engineer

The Field Service Engineer performs basic/routine customer support activities involving the installation modification repair and preventive maintenance of Azentas equipment and systems generally at customer sites to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required resolving customer issues.

What youll do

• Install modify repair conduct preventive diagnosis and perform maintenance on the software and hardware of the equipment and systems while adhering to Azentas policies procedures and work direction of supervisor or shift/site lead.

• Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision

• Maintain a safe and clean working environment by conforming at all times to Azentas and customers work protocols and policies.

• Attain Equipment Service and Operation Certification on equipment and systems as defined

• Submit reports such as Service and Status Reports on all support activities as defined and required.

• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

• Adopt PoC for both customer and internal Azenta Management

• Provide weekly system performance summaries that reports number of system events (weekly monthly and rolling) issue pareto analysis and root cause / corrective actions.

• Additional KPI measurement requests throughout the contract period will be considered.

• Assist with sample migration (initial transfer from old format to new format and load into customer Store)

What youll bring

• Associate of Science (AS) degree technical certificate or equivalent is required.

• A minimum of 5 years related work experience or military technical training is required.

• Strong Electrical & Mechanical background.

• Must possess excellent communication skills with the ability to read write and speak with clarity in the English language and interface effectively with customers and peers.

• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage with the ability to handle problems independently and implement corrective action.

• Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.

• Must have a valid drivers license good driving record reliable mode of transportation and able to obtain a valid passport for the term of employment.

• Must be qualified to meet the requirements of background screening by a third-party agency.

• Must be proficient with use of a PC Windows and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the companys standard software to generate reports presentations and document the daily activities as defined and expected by your manager.

• Preferred location: Residence in the San Francisco Bay Area or San Diego strongly preferred. Candidates located elsewhere on the U.S. West Coast may be considered provided they have convenient access to a major airport and can support frequent travel across the Western United States.

Working conditions

• International travel may be required at times.

• On rare occasions individuals may be asked to be on-call or work on holidays or weekends.

• Must be able to lift up to 50 pounds climb ladders scaffoldings and use Personal Protective Equipment.

M/F/Disabled/VET

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience education (including licensure and certifications) qualifications performance and geographic location among other relevant business or organizational needs.