Field Service Engineer Greater Phoenix Area

Why Work at SMA America

At SMA America we believe in Energy that Changes. Since 1981 weve been developing innovative solar technology that simplifies secures and enhances the performance of photovoltaic systems all while pushing the boundaries of whats possible in clean energy.

But were not just transforming power were empowering people.

Weve built a culture where bold ideas are welcomed collaboration is second nature and your career growth truly matters. With our Rocklin CA headquarters as the hub we offer a hybrid work model competitive benefits and a team-driven environment where your impact is seen and felt.

Whether youre a sales expert service pro or engineering innovator if youre ready to join a purpose-driven team committed to shaping the future of energy wed love to meet you.

PURPOSE OF THE POSITION

The Field Service Engineer is responsible for performing warranty repairs and the commissioning of SMA utility inverters in the field. Duties include commissioning troubleshooting repairing and learning to analyze data operation and maintenance activity for utility inverter applications. This role requires continually working with high voltage electricity while maintaining excellent customer service at customer sites. This position is based in the Phoenix AZ area and involves significant regional travel typically 4 to 5 days per week.

PRIMARY DUTIES / RESPONSIBILITIES

• Commission troubleshoot repair and analyze SMA Americas utility inverters in the field via email telephone and site visits.
• Develop a detailed knowledge of SMAs utility inverter products associated SMA accessories and third-party accessories sold by SMA.
• Maintain accurate inventory count of spare parts provided by SMA.
• Regularly work with high voltage DC electricity three phase power and relevant software and firmware of the inverters.
• Maintain a high level of customer satisfaction while striving to lower the costs of field service.
• Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Ability to work weekends and/or nights on a case by case basis as customer needs require.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• At least 3 years of experience in electrical electronic and/or network communications required.
• Prior experience in the solar energy industry is strongly preferred.
• Bachelors degree in a technical field is strongly preferred; equivalent experience will be considered.

OTHER SPECIALIZED SKILLS

• Knowledge of solar and/or alternative energy markets preferred.
• Knowledge of the National Electric Code preferred.
• Ability to analyze and solve problems effectively.
• Proficiency with Microsoft Office Suite required.
• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Must be able to routinely lift up to 50 pounds.
• Must be comfortable working in outdoor environments and exposure to weather and extreme temperatures.
• Valid drivers license and acceptable driving record required.

TRAVEL AND FIELD REQUIREMENTS

This role is based in the Phoenix AZ area and requires significant regional travel typically 4 to 5 days per week within a 4 to 5 hour radius. SMA America provides a company vehicle tools work clothing and a fuel card to support your day-to-day field operations. Domestic and international travel may also be required on occasion.

WE OFFER

• Hourly rate of $32.00 to $33.00 dependent on experience and qualifications.
• Comprehensive benefits including health dental and vision coverage including $0 premium options.
• Company-provided vehicle tools work clothing and fuel card.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive collaborative and mission-driven work environment.

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in theapplication.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties including but not limited to your former employers background or employment check service providers or third-party recruiters; and (b) SMA may use or process applicants personal information for relevant purposes including but not limited to general communications with you identity verification background or employment checks determination of eligibility and making hiring decisions. For successful job applicants who become SMAs staff we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants SMA may retain your application for internal records or for future recruitment purposes.

If you are a California resident you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 as amended including by the California Privacy Rights Act of 2020 and its implementing regulations (the CCPA). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection use or disclosure of your personal information.

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