Field Service Engineer Boston, MA

What you will accomplish together with us:

• Perform installations calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability

• Provide onsite and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation

• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions

• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms findings and actions taken to support efficient resolution

• Maintain accurate service records by documenting service activities findings and corrective actions in service systems to ensure transparency and traceability

• Support service quality and compliance by adhering to service processes safety requirements and documentation standards to ensure consistent service delivery

What will convince us:

• Bachelors degree in Engineering or equivalent technical qualification

• 3 years of experience in field service maintenance or technical support roles involving technical equipment or systems

• Solid ability to diagnose and resolve mechanical electrical or softwarerelated issues using defined procedures

• Good understanding of equipment functionality and service processes

• Clear communication skills and customeroriented mindset to explain technical topics effectively

• Ability to work in accordance with structured service processes and documentation requirements

• Valid drivers license and willingness to travel

• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms

• Identification with our core values: Sustainability Openness Enjoyment

What We Offer

As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status or disability or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at

About Sartorius

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:

IC