Field Service Engineer

At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity

Job Description

If you enjoy working handson with complex electromechanical systems troubleshooting under realworld conditions and being the person customers rely on to keep critical equipment running this role is for you.

As a Field Service Engineer at Azenta youll install maintain and repair automated sample management and instrumentation systems used by leading life sciences organizationsworking independently in the field while supported by a global engineering team.

How youll add value

You will play a key role in supporting Azentas automated sample management and instrumentation solutions at customer sites. You will be responsible for installing maintaining troubleshooting and repairing complex electromechanical systems ensuring reliable performance and high customer satisfaction.

Working under general supervision and following established procedures you will apply discretion and sound judgment when resolving customer issues and responding to changing priorities in the field.

What youll do

• Install configure maintain diagnose and repair Azenta C&I hardware and software systems at customer locations.

• Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards.

• Interface directly with customers to support service agreements meet SLA expectations and promote a positive service experience.

• Maintain a safe clean and compliant working environment in accordance with Azenta and customer policies.

• Obtain and maintain required equipment service and operational certifications.

• Document all service activities through service status and performance reports.

• Respond effectively to escalations equipment downtime and changing operational priorities.

• Serve as a point of contact for both customers and internal Azenta stakeholders.

• Provide regular system performance summaries including event tracking issue analysis and rootcause / corrective action reporting.

• Support additional KPI reporting requirements during the contract period.

• Assist with sample migrations including transfer from legacy formats into customer stores as needed.

What youll bring

• Associate of Science (AS) degree technical certificate or equivalent practical experience.

• A minimum of 5 years of relevant handson technical experience or comparable military technical training.

• Strong electrical and mechanical troubleshooting capabilities.

• Ability to diagnose system issues using a structured methodical approach and implement corrective actions independently.

• Clear and professional communication skills with the ability to interact effectively with customers and colleagues.

• Demonstrated reliability accountability and commitment to resolving customer issues.

• Proficiency with PCs and Windowsbased operating systems; experience with databases or Oraclebased systems is beneficial.

• Valid drivers license strong driving record and ability to travel.

• Eligibility to pass required background screenings.

Working conditions & travel

• Fieldbased role supporting customers across Boston and surrounding regions with approximately 30-40% travel.

• Domestic and occasional international travel may be required depending on business needs.

• Flexibility to support customer schedules including rare oncall holiday or weekend work.

• Ability to lift up to 50 pounds climb ladders and scaffolding work in confined or awkward spaces and use required personal protective equipment.

• Work may occasionally take place in cold or controlled environments.

Compensation

Base pay range: $39$50 per hour depending on experience and location.

About us

At Azenta Life Sciences headquartered in Burlington MA innovation is powered by our people. Our culture is grounded in our core values: Customer Focus Achievement Accountability Teamwork Employee Value and Integrity. We believe diversity of thought background and experience strengthens our ability to innovate and succeed together.

Join us and help enable lifechanging discoveries by keeping critical life science systems running reliablyevery day.

Azenta Life Sciences is an Equal Opportunity Employer.

(M/F/Disabled/Veteran)

If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience education (including licensure and certifications) qualifications performance and geographic location among other relevant business or organizational needs.