Field Service Engineer

Our client a leader in the life sciences and diagnostics industry is looking for a Field Service Engineer based out of Atlanta GA.

Duration: Long Term Contract(Possibility Of Further Extension)

Pay Rate: $45/hr on W2

This role is ideal for recent graduates or early-career engineers with a background in Biomedical Mechanical Electrical Electronics or related engineering disciplines who are passionate about troubleshooting advanced diagnostic instruments and delivering exceptional customer support.

The Field Service Engineer will be responsible for the installation preventive maintenance repair calibration and technical support of Roche diagnostic systems at customer sites. The ideal candidate is technically inclined customer-focused and willing to travel to support healthcare laboratories and hospitals.

• Install configure and commission Roche diagnostic instruments at customer locations.
  
• Perform preventive maintenance repairs hardware/software upgrades and technical service bulletins (TSBs) on laboratory equipment.
  
• Troubleshoot and resolve mechanical electrical electronic software and system-related issues using established procedures.
  
• Perform routine calibration validation reagent conversions and system performance verification.
  
• Document all service activities maintenance records and customer interactions in accordance with quality and regulatory requirements.
  
• Maintain accurate service reports inventory records and expense documentation.
  
• Build strong relationships with customers by providing professional technical support and ensuring high customer satisfaction.
  
• Collaborate with cross-functional teams to resolve technical issues and improve service quality.
  
• Follow company quality standards safety procedures and regulatory compliance requirements.
  
• Participate in technical training programs and maintain required product certifications.
  
• Support continuous improvement initiatives and contribute to operational excellence.
  

• Bachelors degree in Biomedical Engineering Mechanical Engineering Electrical Engineering Electronics Engineering Mechatronics Engineering or a related engineering discipline.
  
• 05 years of experience in field service technical support instrumentation or laboratory equipment maintenance.
  
• Knowledge of electronics electro-mechanical systems and basic information technology.
  
• Basic understanding of chemistry and laboratory environments.
  
• Strong troubleshooting and analytical problem-solving skills.
  
• Excellent verbal and written communication skills.
  
• Strong customer service orientation with the ability to build positive customer relationships.
  
• Ability to prioritize tasks manage time effectively and work independently.
  
• Willingness to travel extensively including occasional overnight travel.
  
• Valid drivers license and ability to travel to customer sites.
  

• Experience servicing medical devices laboratory instruments or diagnostic equipment.
  
• Familiarity with preventive maintenance calibration and equipment installation.
  
• Knowledge of Windows operating systems networking fundamentals and hardware troubleshooting.
  
• Experience working in regulated healthcare biotechnology diagnostics or life sciences environments.
  
• Previous customer-facing technical support or field service experience is a plus.
  

Company Benefits include: Healthcare Paid Sick leave & 401k

If interested kindly send us your update resume at /