Field Service Engineer

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landas Nanographic Printing presses by providing first-class technical support to Landas growing customer base and enhancing strong relationships with customers.

Transfer of technical knowledge to press operators to resolve on-site technical issues

Escalate complex issues to Landas worldwide teams to ensure optimal and effective treatment of customer issues

Harness technical knowledge on the technical aspects of the presses to maximize both press production and productivity

Availability to work flexible hours with the ability to travel extensively to customers sites (including overnight trips)

Ability to work under remote supervision and perform well under pressure

Excellent interpersonal skills working with global customers and colleagues

Can do approach using established technical policies and procedures to effectively handle customer issues

Excellent self-learning capabilities - always looking to deepen knowledge of existing systems technologies and products

Self-motivated and able to work in a dynamic workplace

Clear and effective English communication skills

Requirements:

2 years of experience in product support in the graphic arts industry for digital printers or offset presses

Experience in inkjet systems - an advantage

End to end highly-skilled technical capabilities and strong troubleshooting skills

Residence in the United States

Willingness to extensive travel (50%) to customers sites

Valid driving license