Field Service Coordinator

George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time Service Coordinator for the Service Division in Indianapolis our website: to learn more about our family ownedand operated company on the westside of Indianapolis. The company pridesitself on a strong familial culture and has a perfect blend of seasoned veteranemployees and new faces that comprise the full professional staff. Weprovide a full range of benefits including medical dental and visioninsurance generous paid-time-off paid holidays and a 401k Retirement Planwith a company match.

The ideal candidate will be capable ofmulti-tasking coordinating and organizing the schedules customer demands andinvoicing for a portion of the Service Division. As a member of the ServiceDivision a willingness to respond in urgent or emergent repairs after regularbusiness hours can be a necessity. A clean driving record isrequired.

Responsibilities for the Service Coordinator

Reasonable accommodation may be made toenable individuals with disabilities to perform the essential functions.

• Be the main point of contact for the Service department
• Service Coordinator will coordinate day-to-day activity and maintain calendar for the Service team.
• Ability to multi-task and prioritize workload
• Obtain Purchase orders from customers
• Daily interaction with customers internal/external sales personnel and principal partners for producing quotations obtaining POs and scheduling field work.
• Ability to interpret customer contract parameters (i.e. differing rates per customer and assigned technical roles per diem allowances T&Cs etc.)
• Work with Service team members to coordinate specialized equipment needed to fulfill on-site scope of work
• Ensure all Service documentation is submitted on time by field personnel.
• Utilize the ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers as schedules change with ability to problem-solve and prioritize workload as efficiently as possible
• Work well within a team environment and cross departmentally
• Ability to build and maintain relationships with customers colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow-ups
• Identify areas within current processes where efficiency gains can be achieved
• All other duties as assigned by supervision.

Requirements for the Service Coordinator

• Minimum 0-3 years experience in administrative or scheduling role
• Ability to operate standard computer workstation quick ability to learn software platforms such as ERP systems Salesforce and Office Suite products.
• Strong organizational and communication skills necessary.
• Minimum of High School Diploma/GED required.
• Occasional travel and have a clean driving record

Full benefitspackage matching 401K and paid vacation.

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