Field Sales and Service Manager

Job Title: Field Sales & Service Manager

Location: Denver NC

Work Type: Fulltime/Onsite

Work Authorization: Only US Citizens/Green Card Holders

Position Overview

We are seeking an experienced and results-oriented Field Sales & Service Manager to lead and develop a team of field sales and service professionals. This hands-on leadership role combines sales management customer relationship management operational oversight and team development.

The ideal candidate is a strong leader who enjoys working in the field coaching teams driving revenue growth and ensuring exceptional customer service. This position plays a critical role in expanding market presence improving customer retention and achieving operational excellence.

Key Responsibilities

Sales & Customer Service

• Lead sales efforts to achieve revenue and growth objectives.
• Conduct customer consultations to assess needs and recommend appropriate service solutions.
• Drive new customer acquisition and support customer retention initiatives.
• Build and maintain strong customer relationships through exceptional service.
• Resolve customer concerns and ensure high levels of customer satisfaction.
• Maintain accurate records of customer interactions sales activities and service history within CRM systems.

Team Leadership & Development

• Supervise coach and mentor a team of field sales and service professionals.
• Provide ongoing training and performance feedback to support employee growth and success.
• Monitor individual and team performance metrics and implement improvement strategies.
• Conduct regular team meetings and one-on-one coaching sessions.
• Promote a culture of accountability professionalism and continuous improvement.

Operations Management

• Oversee daily field operations scheduling territory assignments and resource allocation.
• Ensure compliance with company policies procedures and safety standards.
• Coordinate with internal departments to support seamless service delivery.
• Manage inventory equipment and field resources.
• Review operational reports service records and productivity metrics.

Business Development & Relationship Management

• Develop and maintain relationships with customers business partners and community stakeholders.
• Support marketing and business development initiatives to drive growth.
• Represent the organization at networking events trade shows and community functions when needed.

Additional Responsibilities

• Conduct quality assurance reviews of completed service work.
• Support special projects and perform additional duties as assigned.

Qualifications

Required

• High School Diploma or GED required; Associates or Bachelors degree preferred.
• Proven experience in sales customer service or business development.
• Previous supervisory or management experience in a field-based environment.
• Strong leadership communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency with CRM systems Microsoft Office and sales-related software.
• Valid drivers license with a clean driving record.
• Must be at least 21 years of age.

Preferred

• Experience in route-based service industries home services pest control property services or similar field operations.
• Experience managing field teams and customer-facing service operations.

Physical Requirements

• Ability to drive regularly between customer locations.
• Frequently lift and carry equipment weighing up to 50 pounds.
• Ability to stand walk bend stoop and work in various indoor and outdoor environments.
• Comfortable working in varying weather conditions and occasionally in confined spaces.

Benefits

• Competitive Salary
• Health Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Career Growth and Development Opportunities