Field Quality Engineer

In this position...

Field Investigation & Technical Validation

• Travel to dealerships fleet locations and customer sites to investigate vehicle concerns firsthand (GEMBA)
• Validate customer concerns by observing real-world conditions and confirming failure modes prior to repair or part replacement
• Capture operating environments usage patterns and contributing factors impacting vehicle performance

Technical Data Collection & Reporting

• Collect and document detailed technical data including photos videos and service observations.
• Vehicle data logs (CAN diagnostics system data) and information from dealer equipment (alignment tester data etc).
• Physical parts when required
• Develop formal technical reports that clearly describe: Failure conditions Reproduction steps Environmental and usage factors Initial observations and engineering hypotheses.
• Provide clear and actionable inputs to Product Development engineering teams

Engineering Collaboration & Problem Solving

• Partner directly with PD engineering teams to support: Root cause investigation Failure replication with first hand insights into field conditions
• Development of corrective actions
• Support structured problem solving (8D / 14D) by supplying high-quality field data and evidence
• Accelerate issue resolution by bridging the gap between data signals and real-world validation

Issue Identification & Prioritization

• Utilize outputs from Ford systems (warranty triggers VOQ trends and internal analytics tools) to:
• Identify issues requiring deep technical investigation
• Support prioritization of emerging concerns

Dealer & Customer Engagement

• Work closely with: Dealer technicians and service managers Customers and fleet operators.
• Collect Voice of Customer (VOC) insights and ensure accurate problem definition
• Product Feedback & Continuous Improvement
• Provide real-time feedback to Product Development regarding: Emerging quality issues Gaps in validation or test conditions Customer usage differences vs design assumptions
• Influence improvements to: Design robustness and recurrence prevention validation strategies Design standards Customer experience

Youll have...

• Bachelors degree in: Mechanical Engineering Electrical Engineering Automotive Engineering Computer or Software Engineering or related technical field
• 3 years of strong technical experience in vehicle systems and diagnostics
• Ability to travel regularly (50% to dealer fleet customer visits)
• Dealership service or vehicle testing environments
• Strong problem-solving skills and experience with structured methods (8D / 14D) Red X or similar training / certification
• Excellent technical communication and report writing skills
• Valid drivers license

Even better you may have...

• Experience with embedded automotive software systems and ECU architectures
• Ability to capture and analyze vehicle network data (CAN Ethernet)
• Experience using diagnostic and data acquisition tools (e.g. CANalyzer CANoe)
• Understanding of software-driven vehicle behavior (ADAS infotainment connectivity controls)
• Ability to differentiate between software hardware and integration-related issues.
• Basic scripting or data analysis (Python MATLAB) preferred
• Familiarity with: OTA updates Diagnostic trouble codes (DTCs) Calibration and software validation processes

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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