Field Quality Engineer

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where youll be:

This position will be based at our Corporate Headquarters located in Charlotte NC.

About the Role:

The Field Quality Engineer plays a critical role in driving product quality and consumer satisfaction for the Wellbeing & Small Domestic Appliances (WB&SDA) business in North America. As part of the Global Quality & Compliance organization this role serves as the Voice of the Consumer (VoC) leadtranslating field performance data into actionable insights that improve product reliability and customer experience.

Working crossfunctionally with Customer Service Sales Supplier Quality R&D Product Care and Brand Licensing teams the Field Quality Engineer drives issue resolution supports root cause analysis and ensures continuous improvement across the product lifecycle. This role is highly collaborative and datadriven with a strong focus on field performance problemsolving and proactive quality improvements.

Key Responsibilities:

• Collect analyze and synthesize Voice of Consumer data including warranty claims service data returns and customer feedback

• Identify trends and emerging quality risks translating insights into actionable improvement initiatives

• Lead root cause analysis (e.g. 8D 5 Whys) and drive crossfunctional alignment on corrective actions

• Track and manage quality issues ensuring timely escalation resolution and followup across stakeholders

• Partner with Supplier Quality R&D and Product Care teams to implement corrective actions and improve product performance

• Own and continuously improve regional field quality reporting including KPIs scorecards and trend analysis

• Coordinate return and analysis of defective products and components to support technical investigations

• Support new product development by providing field insights quality targets and performance expectations

• Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams

• Support training technical guidance and feedback loops with service technicians and Customer Service teams

• Contribute to Brand Licensing quality activities ensuring licensed products meet Electrolux standards

• Collaborate across global and regional teams to share best practices and improve quality processes

Minimum Qualifications:

• Bachelors degree in Engineering or related technical field; equivalent experience considered

• Experience in quality engineering field quality or product performance analysis within a manufacturing environment

• Strong analytical and problemsolving skills with experience in root cause methodologies (8D 5 Whys etc.)

• Working knowledge of manufacturing processes and product development lifecycle

• Experience analyzing warranty service or consumer data to drive improvements

• Strong communication and crossfunctional collaboration skills

• Willingness to travel within North America as needed - 20%

Preferred Qualification:

• Experience in consumer durable goods or appliance industries

• Familiarity with quality tools and methodologies (Six Sigma FMEA SPC)

• Knowledge of product functionality components and common failure modes

Benefits include:

• Flexible work hours/hybrid work environment (80 / 20)

• Medical dental vision and life insurance

• Competitive holiday and vacation time off program

• Retirement Savings Plan (401(k)) with relevant company contribution.

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

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