Field Operations Manager

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

You will manage the day to day operations of a field crew responsible for maintaining and installing Verizons Network. You will be actively coaching motivating and supporting your teams professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations.

• Training coaching and counseling direct reports through observing employee quality and safety performance.

• Engaging with employees to manage evaluate and meet team performance and business metrics.

• Conducting employee performance appraisals and communicating feedback effectively.

• Supporting the installation maintenance and construction of network services.

• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.

• Interacting with customers as needed to ensure service satisfaction.

• Managing mandatory training on compliance safety systems and general process changes.

• Maintaining and securing administrative records for tracking employee attendance records of work performed training completed and other important metrics.

• Resolving grievances and workplace issues to maintain and enhance a positive working environment.

• Traveling required within work geography. May be overnight at times depending on geography size.

What were looking for...

You thrive in environments where strong leadership skills business acumen and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes quantifying impact and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Four or more years of relevant experience required demonstrated through work experience and/or military experience

• Experience in managing and leading cross functional teams.

• Valid drivers license.

• Willingness to travel up to approximately 25% of the time.

• Willingness to work extended hours when necessary including weekends holidays after hours and on call as required for the needs of the business.

Even better if you have one or more of the following:

• A degree

• Experience in the telecommunications or technology industry.

• Strong communication skills.

• Knowledge of outside plant network architecture including copper and fiber optics.

• Proficiency in using the Google Workspace suite including tools such as Drive Gmail Meet Docs Sheets and Slides.

• Experience using virtual collaboration tools (i.e. Slack Zoom MS teams etc.).

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.