Field Operations Manager (30700)
Job Location:
Billings, MT - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Qualifications for this Career Opportunity
Experience with public assistance and eligibility program determination.
Knowledge of human services community based and / or assistance programs.
Experience in customer service personnel management and supervision.
Excellent written and verbal communication skills.
Ability to maintain professional working relationships with peers supervisors and other agency staff including the general public.
Ability to motivate mentor and guide staff.
Meet minimum qualifications:
Bachelors degree in business human services with a concentration that is directly related to public assistance or a closely related field of study.
Four years of Client Service Coordinator work experience or other job related work experience with duties that include complex analysis and decision making and/or solving complex client service problems.
Two years of supervisory experience
Other combinations of directly related education and experience may be considered on a case-by-case basis.
How to Apply
To be considered for a DPHHS position submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents you must check the relevant document box to ensure your attachments are uploaded correctly to your application for this position.
Cover Letter
Resume
References
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process contact DPHHS Human Resources listed below.
Additional Information
To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at .
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human & Community Services Division.
This Field Operations Manager position oversees operations in the local Office of Public Assistance. This position creates work plans for the office sets strategic goals that align with the framework of the bureau and handles personnel issues. This position directly supervises at least one employee and may supervise up to nine staff. This position develops work plans for the team and ensures deadlines and objectives set forth are met.
The Field Operations Manager position also does the following:
Implements state and federal public assistance programs at the local level and ensures that all programs are being operated in a manner consistent with federal state and departmental policies.
Coordinates across offices with supervising staff to communicate policy changes update office procedures and establish staff expectations related to quality timeliness and documentation requirements.
Develops work plans for the team and ensures deadlines and objectives are met.
Ensures staff have the guidance resources and training needed to meet program accuracy timeliness and quality standards.
Ensures their assigned OPA office has the equipment supplies and resources needed to support staff and clients.
Provides clarification and operational guidance to staff regarding eligibility rules documentation standards and service expectations.
Consults with supervisory and eligibility staff to ensure client concerns are addressed using consistent policy-aligned decision making.
Incorporates performance expectations quality metrics and workflow practices common to eligibility processing roles to maintain consistent service delivery.
Why Join DPHHS
Our mission at DPHHS is serving Montanans in their communities to improve health safety well-being and empower independence. By joining our department you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montanas comprehensive benefits package includes healthcare coverage retirement plans paid vacation sick leave and holidays work/life balance and eligibility to participate in the Public Service Loan Forgiveness (PSLF) addition DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
Required Experience:
Manager
About Company
The Montana Department of Labor & Industry wants to help both employees and employers to be happy on the job. We take seriously our mission to promote and protect the well-being of Montana's workers, employers and citizens, and to uphold their rights and responsibilities. Our agenc ... View more
