Field Manager 175K+Annual Income with an Incentive Plan and Personal Vehicle Allowance Program (1,500month)

No matter the role everyone at Expanse Electrical a MidCentral company brings it. EVERY. DAY.

Our smart gritty team supports challenges and motivates each other to think hard and work harderfrom our headquarters in OKC to our field offices in Colorado North Dakota Oklahoma Pennsylvania Utah and Texas. Whether its asset management field services Assembly Maintenance & Overhaul (AMO) MidCentral and Expanse Electrical scalable data-driven solutions reduce costs and increase productivity for our customers. We shorten timelines. We increase uptime. And we push the energy industry forward.

Got what it takes to join us Bring it.

Position Summary:

The Field Manager leads a crew of frontline electricianstypically 6 to 12 direct reportsand leads the day-to-day service relationship with the customer accounts that crew serves. The role is accountable for the people (recruiting hiring training developing and retaining electricians) the customer (serving as the primary day-to-day point of contact understanding customer needs resolving concerns and driving growth and retention of assigned accounts in coordination with Sales) and the work (coordinating with Operations Project Management field leadership Procurement Accounting and company management so services are delivered safely efficiently and to customer expectations). Growing and developing our own electricians is a core expectation of this role. The successful candidate will possess strong leadership and customer relationship skills and a working knowledge of electrical services oilfield operations and industrial environments.

Essential Functions:

Team Leadership & Workforce Development

• Directly supervise and lead a team of frontline electricians and field personnel assigned to the account typically 6 to 12 direct reports including crew scheduling workload and assignments in partnership with Operations and field leadership.
• Recruit interview and hire electricians and field personnel; make or recommend hiring disciplinary and termination decisions in coordination with Operations and Human Resources.
• Onboard new employees and ensure they understand company expectations safety standards and customer requirements.
• Provide ongoing training mentorship and hands-on coaching; identify skill gaps and coordinate the training certifications and advancement opportunities that help electricians progress in their careers including promotion of high performers into foreman and leadership roles.
• Conduct periodic and annual performance evaluations set clear performance and development goals recognize and reward strong performance and address performance and conduct concerns promptly fairly and consistently.
• Monitor crew productivity work quality and adherence to safety and company policies.
• Ensure electricians have the tools resources direction and support they need to succeed and serve as a resource and advocate for assigned employees.
• Foster a positive safety-first and accountable team culture that reflects Expanse Electricals values and its commitment to building a skilled loyal long-tenured workforce from within.
• Remain available and responsive to both employees and customers including outside standard business hours to address urgent needs questions and concerns.

Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts and represent Expanse Electrical professionally in all customer interactions.
• Develop and maintain strong professional relationships with customer representatives at the field operational and corporate levels.
• Develop a thorough understanding of each customers operations expectations processes site requirements and contractual requirements (documentation reporting invoicing safety and quality) and communicate changes internally as they occur.
• Maintain regular communication with customers regarding service needs project activity performance and upcoming work.
• Identify and address customer concernsservice quality scheduling billing or operationalbefore they affect the relationship; coordinate resolution with the appropriate internal departments escalate significant concerns to management and follow up with the customer to confirm resolution.
• Identify recurring customer concerns and work with the appropriate departments to develop corrective actions.
• Complete customer service and work-quality surveys and participate in quarterly customer reviews communicating relevant findings to company leadership.

Account Development

• Understand the full range of Expanse Electricals capabilities and identify and pursue opportunities to expand electrical industrial automation powerline or other services within existing accounts including new locations projects and service lines.
• Monitor customer activity and geographic expansion to identify upcoming projects and service needs and support forecasting of potential customer work.
• Communicate unserved customer needs and potential new work to Sales and company leadership.
• Develop or support proposals estimates pricing and service solutions with Sales Estimating and management within established pricing authority and follow up on customer requests proposals and potential opportunities.
• Maintain awareness of competitive activity within assigned accounts.

Operational Coordination

• Communicate customer priorities expectations and commitments to Project Managers Foremen Operations and other internal personnel and ensure they are understood and addressed.
• Monitor active work for assigned customers obtain status updates from Operations and keep customers informed of project and service status.
• Support communication between customers and field leadership when scope or service requirements change including change-order and additional-work communication.
• Participate in customer operational and project meetings as required.

Account Performance Reporting & Billing Support

• Monitor overall account performance customer satisfaction and service-quality trends and participate in periodic account reviews with company leadership.
• Maintain accurate records of customer contacts communications opportunities concerns open requests and follow-up activity and prepare account updates and reports for management as required.
• Work with Accounting and Operations Support to resolve customer billing questions Accounts Receivable issues and outstanding balances and maintain communication with customer representatives on unresolved billing matters.
• Identify customer-specific billing documentation requirements and coordinate internally to resolve missing incomplete or discrepant invoices T&M tickets purchase orders or other supporting documentation.
• Communicate significant A/R issues within assigned accounts to appropriate management.

Knowledge Skills & Abilities

• Working knowledge of electrical construction service and maintenance operations; electrical terminology; and safety and quality expectations in oilfield and industrial environments.
• Understanding of project and service delivery basic estimating and proposal and customer billing and Accounts Receivable processes.
• Customer relationship and account-management principles including sales and business-development fundamentals and the ability to identify customer needs and translate them into actionable internal requirements.
• Team leadership and supervision including interviewing hiring onboarding training coaching performance management and employee-relations fundamentals.
• Strong verbal and written communication negotiation and conflict-resolution skills with the ability to communicate effectively at all levels of a customers organization and across internal departments.
• Strong organization follow-up and problem-solving skills with the ability to manage multiple accounts priorities and requests simultaneously.
• Sound consistent judgment in hiring discipline termination and escalation decisions; maintains confidentiality and professionalism.
• Motivated self-starter who works independently while keeping company leadership informed and adapts to changing customer and operational requirements.
• Ability to interpret site plans P&IDs and Scopes of Work (SOWs) and translate them into clear direction for field execution.
• Presentation meeting-facilitation reporting and documentation skills; proficiency in Microsoft Office and applicable company systems.
• Ability to travel to customer and project locations as required.

Minimum Education Requirements:

• High school diploma or equivalent (GED) required.
• Associate or bachelors degree in business Construction Management Electrical Technology or a related field preferred.
• Equivalent combination of relevant education and industry experience may be considered.

Minimum Experience:

• 3 years of account management project management sales customer service or related experience within the electrical industrial or oilfield service industry working directly with industrial or oil & gas customers preferred.
• Prior supervisory or leadership experience directly managing electricians tradespeople or field crews with a demonstrated ability to train develop mentor and evaluate employees strongly preferred.
• Oil Field Services experience is strongly preferred; electrical service sales experience is preferred.
• ND Journeymans License required ND Masters preferred

Other:

This position is safety sensitive. It is subject to pre-employment and/or periodic background checks motor vehicle records (MVR) and drug testing.

Driving Requirements:

Must possess a valid drivers license must be at least 21 years of age. Must maintain a satisfactory driving record to safely operate company vehicles.

*This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties. Therefore it is also not nor can it be implied to be a contract of employment.*

Required Experience:

Manager