Field Engineering Technician

JOB TITLE: Field Engineering Technician

LOCATION: Hawthorne NY (on-site) regular travel (50%-75%) to customer sites across U.S.

TYPE: Full time regular

COMPENSATION: $30.00/hr - $45.00/hr

Clarapath is a medical robotics company based in Westchester County NY dedicated to transforming and modernizing laboratory workflows. Our mission is to improve patient care by increasing efficiency reducing costs and enhancing the quality and consistency of laboratory processes.

Our portfolio includes SectionStar and TrimStar Pro innovative electro-mechanical systems designed to automate and elevate critical steps in the histology workflow. SectionStar delivers high-quality consistent tissue sections while TrimStar Pro streamlines and standardizes the trimming process - together enabling laboratories to operate with greater precision throughput and reliability.

At Clarapath we bring together experts across engineering data science robotics healthcare innovation and laboratory operations. Our R&D team drives innovation product enhancements and a strong pipeline of new solutions while our manufacturing team oversees production and quality control at our ISO-certified facility. Also based in our New York headquarters are our sales marketing administrative and service teams who work closely together to ensure every customer receives a seamless personalized experience at every touchpoint.

Role Summary:

The Field Engineering Technician will play a critical role in supporting the installation operation and service of Clarapaths SectionStar and TrimStar Pro our advanced electro-mechanical systems at customer sites. This position requires strong technical aptitude hands-on troubleshooting skills and the ability to work independently in dynamic field environments. Working closely with our engineering manufacturing and customer support teams this individual will ensure successful deployments perform on-site diagnostics and repairs and provide valuable feedback to improve product performance and reliability. We are seeking a proactive detail-oriented technician who thrives in fast-paced settings communicates effectively with customers and is eager to apply problem-solving skills to real-world technical challenges.

Responsibilities:

• Install configure and commission SectionStar and TrimStar Pro units at customer sites
• Perform on-site diagnostics troubleshooting and repair of electro-mechanical and control-system components
• Use software tools to diagnose issues identify root causes and support machines deployed in the field
• Conduct preventive maintenance and routine system health checks
• Accurately document service activities maintenance findings and corrective actions
• Collaborate cross-functionally with engineering manufacturing and customer support teams to communicate field issues and recommend product improvements
• Support beta testing validation activities and field deployment of product updates
• Maintain a high level of professionalism and clear customer communication while representing Clarapath
• Ensure compliance with safety protocols quality standards and applicable regulatory requirements

Qualifications:

• Associate degree or technical certification in engineering technology electronics mechanical systems or a related field (Bachelors degree preferred)
• 2 years of experience in field service technical support electro-mechanical equipment maintenance or a related role
• Strong troubleshooting skills across mechanical assemblies electrical systems sensors and control hardware
• Experience diagnosing basic electrical issues using multimeters
• Hands-on experience with wire crimping and cable assembly
• Ability to read and interpret schematics wiring diagrams and mechanical drawings
• Comfortable working with software tools and command-line interfaces with training and guidance from the software team
• Ability to work with small electro-mechanical components in tight spaces; steady hands required
• Competency in handling warehouse equipment such as hand trucks and electric stackers
• Excellent communication skills strong customer-service orientation and attention to documentation detail
• Ability to travel frequently to customer sites (up to 50% -75%)
• Ability to lift and maneuver equipment as required for installation and service tasks
• Familiarity with laboratory or medical devices a plus

Company Offers:

• Competitive salary will be commensurate with experience and education
• Comprehensive benefits package available: (healthcare vision dental and life insurances; 401k; PTO and holidays)
• A collaborative and diverse work environment where our teams thrive on solving complex challenges
• Ability to file IP with the company
• Connections with world class researchers and their laboratories
• Collaboration with strategic leaders in healthcare and pharmaceutical world
• A mission driven organization where every team member will be responsible for changing the standards of delivering healthcare

Clarapath is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran addition to federal law requirements Clarapath complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.