Service Coordinator

At Peterson we partner with our customers to build the future. For over 90 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.

Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.

You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Service Coordinator at our Eugene OR location.

This position performs quoting functions dispatch of undercarriage management specialist and coordination between parts service and sales departments regarding machine repairs.

ESSENTIAL JOB FUNCTIONS

The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Works with shop foreman service supervisor and parts department to acquire needed information to prepare service quotes for customers.

• Performs service department quoting activities.

• Coordinate all department labor needs as requested by internal & external customers.

• Communicate with customers regarding service activities including reviewing jobs invoices & making recommendations for future repairs/maintenance.

• Respond to after-hours request for Service.

• In person or over the phone gather information to answer questions related to quotes.

• Creates additional charge quotes after service repair work has been started.

• Supports the customer quoting process of the local Product Support Sales Representative.

• Formats the quote in a manner conductive to DBS for purposes of open work orders to match quotes.

• Follow the work order parts in progress to ensure work matches the quote.

• Maintains punctual regular and predictable attendance.

QUALIFICATIONS

Associates Degree from a fully accredited college or technical school; and a minimum of five years of directly related experience in parts or sales preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

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