Field Desktop Support Tech- L3VIP Support Tech
Job Location:
Job Location:
Orange County, NC - USA
Hourly Salary:
USD 20 - 38
Hourly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role:Field Desktop Support Tech- L3/VIP Support Tech
Type: Contract- 6 months
Location: Orange County CA
Shift Timings: Open to rotational shifts7 AM- 4 PM / 1 PM- 8 PM
Job Description:
Position Summary
We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership board members and high-profile stakeholders in demanding high-visibility environments. This role is tailored for professionals who understand that executive support is not just technicalit is highly personalized discreet and mission-critical.
As a trusted advisor to senior leadership you will deliver seamless white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues. You will be expected to anticipate needs operate with absolute discretion and provide calm decisive support in time-sensitive situations where downtime is not an option.Key Responsibilities
Type: Contract- 6 months
Location: Orange County CA
Shift Timings: Open to rotational shifts7 AM- 4 PM / 1 PM- 8 PM
Job Description:
Position Summary
We are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership board members and high-profile stakeholders in demanding high-visibility environments. This role is tailored for professionals who understand that executive support is not just technicalit is highly personalized discreet and mission-critical.
As a trusted advisor to senior leadership you will deliver seamless white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues. You will be expected to anticipate needs operate with absolute discretion and provide calm decisive support in time-sensitive situations where downtime is not an option.Key Responsibilities
- Serve as the primary L3 escalation point for all executive/VIP support issues owning incidents end-to-end with a white-glove accountability-driven approach.
- Provide concierge-level support directly to C-suite executives board members and visiting VIPs ensuring a frictionless and interruption-free technology experience.
- Build and maintain trusted relationships with executive stakeholders acting as a reliable and discreet technology partner.
- Perform advanced troubleshooting and root cause analysis across Windows macOS iOS Android and Microsoft 365 environments with urgency and precision.
- Deliver proactive anticipatory support ensuring executive devices applications and meeting environments are always optimized and ready.
- Architect configure and maintain executive-level device ecosystems including laptops mobile devices and secure collaboration tools (Teams Zoom Webex).
- Lead workstation engineering initiatives (PowerShell scripting SCCM/MECM Intune endpoint hardening) to ensure stability performance and security at the executive tier.
- Own and deliver executive A/V and boardroom support including live troubleshooting for high-stakes meetings presentations and events.
- Partner cross-functionally with infrastructure networking and security teams to resolve complex business-critical issues with urgency.
- Manage VVIP loaner devices with a focus on immediate readiness and premium user experience.
- Maintain detailed documentation SLA adherence and reporting within ServiceNow or equivalent ITSM platforms.
- Act as the on-site subject matter expert during executive visits ensuring a polished and seamless technology experience.
- 5 years of IT support experience including significant direct support for C-level executives or VIP stakeholders in a white-glove or executive support environment.
- Proven experience operating as a senior escalation point (L3) for complex high-impact issues affecting executive users.
- Demonstrated ability to build trust with senior leadership combining technical expertise with professionalism and executive presence.
- Advanced troubleshooting expertise across Windows macOS iOS Android and Microsoft 365 ecosystems.
- Hands-on experience with Intune SCCM/MECM Active Directory PowerShell scripting and endpoint security.
- Strong understanding of networking fundamentals (TCP/IP DNS DHCP VPN remote access tools).
- Experience supporting and managing executive collaboration and A/V environments.
- Proven ability to perform under pressure in high-stakes high-visibility situations with minimal supervision.
- Excellent communication skills with the ability to translate technical issues into clear executive-level language.
- High degree of discretion confidentiality and professionalism when handling sensitive executive information.
- Self-directed highly organized and able to prioritize competing executive needs in real time.
- Bilingual English/Korean strongly preferred.
- Certifications such as CompTIA A Microsoft MD-102 Apple ACSP or ITIL Foundation.
- Experience supporting global executives enterprise leadership teams or multinational environments.
- Familiarity with Jamf Pro and Apple ecosystem management.
- Prior experience supporting international executive visits board-level engagements or high-profile delegations.
- Hands-on experience with enterprise A/V systems (Crestron Cisco Webex Rooms or similar).
Required Experience:
Senior IC
About Company
OSI Digital is a global leader in offering expert business and technology solutions across industries that accelerate digital transformation for our customers.
