Field Coordinator

About CCR

CCR Commercial Refrigeration is a global leader in sustainable refrigeration solutions for food retail and industrial applications.We design and manufacture high-efficiency refrigeration systems display cabinets mechanical systems and turnkey solutions that help customers improve product merchandising while reducing energy consumption and operating costs.We combine engineering excellence disciplined execution and customer focus to deliver complex programs that support our growth strategy across regions and markets.

Position Summary

The Field Coordinatoris responsible formanaging and coordinating communication and operational support for field service activities. This role serves as thecentral pointof contact for job site communication schedulingpartscoordination and warranty processing. The ideal candidate is highly organized detail-oriented and experienced in SAP and Salesforce systems.

Key Responsibilities

• Manage all email communications related to assigned job sites ensuringtimelyaccurate and professional responses.
• Coordinate scheduling of commissioning engineers to meet project timelines.
• Track and managepartsordering delivery status and allocation to job sites.
• Monitor and support warranty processes including documentation claims tracking and communication with stakeholders.
• Maintainaccuraterecords of job status and service activity within Salesforce.
• Serve as a liaison between field teams customers and internal departments.
• Identifyand escalate risks or delays that mayimpactjob execution.
• Ensure all documentation and updatesfollowcompany standards.

Key Competencies

• Organization and time management
• Communication and coordination
• Problem-solving and prioritization
• Process adherence and accountability
• Customer and service-focusedmindset

Required Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Proficiencyin Microsoft Office (Outlook Excel Word).

Preferred Qualifications

• Experience in field service coordination HVAC/Refrigeration or technical serviceenvironments.
• Familiarity withpartslogistics scheduling and warranty processes.
• Experience working with cross-functional teams and external partners.
• Experience with SAP and Salesforce in an operational or service coordination capacity.