Field Communications Manager

PagerDuty Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting diagnosing and remediating issues the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500 PagerDuty is the industry standard for organizations scaling resilient autonomous operations. Notable customers include Chipotle Cloudflare Docusign Fox Nvidia Salesforce Spotify Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering sales product marketing and beyond as we build the leading digital operations platform.

The Field Communications Manager will develop and execute communication strategies for PagerDutys Go-to-Market and Commercial organizations including senior leadership. This role shapes and delivers key messages across pre-sales post-sales partner and customer success audiences building consistent compelling communications that keep teams engaged and informed.

Were looking for a creative storyteller who can distill complex messages into clear concise content across multiple channels work closely with GTM leadership and cross-functional partners and thrive in a fast-paced high-growth environment.

**This role will be required to come into our San Francisco offices 2 times per week**

• Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organizations goals.
• Build and expand communication platforms for the Chief Revenue Officer (CRO) .
• Craft key messages and narratives for a global audience tailored by region and audience.
• Create execute and measure content across email Slack video and other channels.
• Own Town Hall agendas content and slides spotlighting customer stories to inspire GTM teams.
• Manage customer communications on critical matters by teaming with CRO and Chief Customer Officer.
• Produce content for announcements presentations newsletters blog posts and FAQs.
• Build stakeholder relationships and incorporate feedback into communication strategy.
• Find creative ways to engage hundreds of GTM personnel from customer wins to org news.
• Moderate large-scale meetings: content Slack monitoring FAQs and KPI reporting to leadership.
• Partner with other Communications leaders to align GTM messaging with the broader executive team.

• Bachelors or Masters degree in Business Marketing Communications or equivalent experience.
• 7 years in communications spanning internal external executive or enablement communications.
• Track record launching and managing communication plans/campaigns with metrics-driven iteration.
• Experience partnering with GTM or executive leaders on positioning and change management.
• Exceptional writing and editing skills with the ability to think strategically and creatively across matrixed content (multiple personas industries products).

• Hands-on experience with generative AI tools (e.g. Claude Gemini) to accelerate content creation.
• Experience managing a communications calendar and distribution lists across groups.
• Comfort operating in a fast-paced agile results-oriented environment.
• Program and project management fundamentals.
• Familiarity with Zoom Webinars Google Apps or Microsoft Suite Slack and email tools.

The base salary range for this position is 114000 - 191400 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.