FEMA ITSA Project Manager

The Opportunity:

FEMAs mission to help people before during and after disasters depends on technology systems that work seamlessly under both steady-state and surge conditions. As a FEMA ITSA Project Manager on our FEMA ITSA 3.0 program you will serve as the critical bridge between mission owners and technology modernization strategyensuring that every assessment finding every recommendation and every investment decision is firmly grounded in operational reality and mission value.

Youll partner directly with system stakeholders across FEMA headquarters and all ten Regional offices to understand how technology enablesor constrainsemergency management operations. Through facilitated discovery sessions youll capture the operational dependencies pain points and user experiences that drive effective systems in both day-to-day operations and crisis response. Your insights will become the foundation for defensible modernization recommendations that balance mission criticality user needs feasibility and readiness. This role offers the unique opportunity to shape technology strategy for the nations emergency management enterprise ensuring that modernization decisions are driven by mission outcomes rather than technology for technologys sake.

Responsibilities:

Mission Discovery & Stakeholder Engagement:

Facilitate structured discovery sessions with system owners program offices regional operations staff and end users across FEMA headquarters and all Regional offices
Document frequency and purpose of system usage stakeholder communities and evolving mission requirements
Lead stakeholder interviews and workshops that capture authentic operational realities not just whats documented
Build trusted relationships with mission owners who understand the real-world implications of emergency management technology

Mission Criticality & Operational Dependency Analysis:

Map mission-critical functions and operational dependencies for each assessed system
Quantify outage impacts and consequences across both steady-state operations and disaster surge conditions
Assess surge performance requirements and system behavior during high-stress high-volume emergency response scenarios
Trace how systems support FEMAs core mission areas: preparedness response recovery and mitigation

Pain Point Identification & Opportunity Analysis:

Document operational pain points manual workarounds and inefficient processes that degrade mission effectiveness
Identify shadow IT solutions local tools and unofficial workarounds that signal capability gaps
Uncover barriers to system adoption consolidation opportunities and replacement readiness
Surface improvement opportunities that could enhance mission outcomes or operational efficiency

Business Process & Fit-for-Purpose Assessment:

Analyze business process documentation Standard Operating Procedures (SOPs) and workflow artifacts
Identify gaps between system capabilities and mission requirements (fit-for-purpose evaluation)
Recommend process improvements that could be enabled through modernization
Evaluate alignment between system features and actual business needs

User Experience & Service Delivery Evaluation:

Assess customer and user experience across internal and external user communities
Evaluate Service Level Agreements (SLAs) performance metrics and delivery reliability
Identify usability constraints accessibility gaps and user adoption challenges
Document delivery bottlenecks that impact mission outcomes or user satisfaction

Documentation & Modernization Strategy Support:

Draft comprehensive system mission profiles that tell the complete operational story
Contribute mission-focused inputs to scoring rubrics confidence indicators and validation frameworks
Validate facts findings and assumptions with stakeholders to ensure accuracy and credibility
Support prioritization model development with inputs on mission impact operational risk cost-benefit feasibility sequencing logic and quantified benefits


Qualifications:

Required:

Bachelors degree and 15 years of experience in business architecture IT consulting or mission analysis supporting federal mission systems
Demonstrated expertise eliciting synthesizing and documenting complex requirements and operational realities across diverse geographically dispersed stakeholder groups
Proven ability to facilitate productive discovery sessions with technical and non-technical audiences
Proficiency building defensible business cases and modernization rationales explicitly tied to mission outcomes and measurable benefits
Strong analytical skills with the ability to identify patterns dependencies and improvement opportunities across complex operational environments
Exceptional writing and visualization skills; ability to craft clear evidence-based narratives that resonate with executive audiences
Experience translating operational pain points into actionable modernization recommendations
Ability to obtain DHS Entry on Duty (EOD) clearance


Desired:

Direct FEMA mission area experience in grants management disaster assistance individual assistance public assistance case management emergency operations or continuity programs
Familiarity with emergency management lifecycles and disaster response/recovery operations
Exposure to portfolio rationalization frameworks capability-based planning and enterprise architecture methodologies
Experience with federal business architecture practices or Business Capability Modeling
Background in process improvement methodologies (Lean Six Sigma business process reengineering)
Knowledge of FEMA organizational structure mission programs and regional operations
Previous work supporting federal IT modernization initiatives or digital transformation programs
Understanding of cloud migration decision frameworks and application rationalization approaches

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

Since this position can be worked in more than one location the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.