Federal Transportation Program Specialist
Job Location:
Baltimore, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Significance we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.
Were proud of the culture weve built - one rooted in trust collaboration respect and genuine relationships. Our people are empowered to share ideas grow their careers and deliver exceptional results while supporting missions that matter. Its a culture were proud of and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.
The Federal Transportation Program Specialist is the primary point of contact for CMS employees who use the transportation programs administered by the CMS Office of Security Facilities and Logistics Operations (OSFLO) at CMS Headquarters in Baltimore and delivers high-quality responsive and professional customer service across all of them. The role supports four programs: the Transit Subsidy Benefits Program the CMS Headquarters Parking Program the Fleet Management Program and Cargo Traffic Services for freight and household goods. This position will support the high-volume day-to-day transactions and inquires by providing timely accurate and professional assistance to CMS employees accessing and utilizing the amenities available to them through these established programs.
Responsibilities:
Answer employee inquiries by phone email and in person about transit subsidy benefits parking program eligibility and availability fleet reservations freight and household-goods services and other transportation and traffic-related services
Intake evaluate and process transit subsidy applications (mass transit vanpool and Bike2Work) renewals adjustments and terminations through the GOVGO! Portal in a timely and accurate manner and in strict compliance with program rules and guidelines
Administer CMS Headquarters parking: process new applications make parking assignments manage waitlists to ensure equitable distribution and maintain accurate parking records
Coordinate fleet vehicle reservations track vehicle availability and maintain up-to-date fleet utilization records
Assist Fleet Program Manager with scheduling fleet vehicle maintenance and help ensure vehicles are available and compliant with applicable federal regulations and CMS policies
Support Agency traffic management by arranging freight reservations for large shipments (such as IT equipment relocations and trade show materials) and processing household-goods services for Agency-supported employee relocations using TMSS 2.0 or a similar system
Maintain accurate and complete records of all customer interactions and transactions in the applicable program systems
Develop and maintain a deep understanding of all systems policies and processes associated with customer business
Compile data for the monthly Transit Subsidy Parking and Fleet Utilization reports and the Monthly Status Report including inquiries received resolved and pending and transit applications returned for editing
Support the quarterly Quality Assurance/Customer Satisfaction Report the Annual Performance Report and ad hoc data requests (due within 5 business days)
Assist with developing and maintaining customer service standard operating procedures (SOPs) and reference materials
Participate in team meetings training sessions and quarterly and annual program reviews as directed
- Minimum of 2 years of experience in a customer service administrative support or transportation-related role
- Experience with intake and evaluation of transit applications through the GOVGO! Portal ensuring strict compliance with all program rules and guidelines
- Prior experience supporting a federal agency or government contractor
- Proficiency in Microsoft Office Suite (Word Excel Outlook Teams SharePoint)
- Strong written and verbal communication skills
- Ability to manage multiple tasks simultaneously in a fast-paced environment
Education
- Bachelors degree or High School diploma and 3 years of equivalent experience Bachelors degree or High School diploma and 3 years of equivalent experience
- Experience with federal transportation transit subsidy or fleet programs including applicable policies and regulations strongly preferred
- Experience with intake and evaluation of transit applications through the GOVGO! Portal ensuring strict compliance with all program rules and guidelines
- Experience with parking management systems and fleet management platforms
- Knowledge of federal traffic management regulations including acquiring services for the Agency through the Transportation Management Services Solution (TMSS 2.0) or a similar transportation management system
Required Experience:
IC
About Company
Significance is a small, woman-owned federal government contractor providing expertise to close critical knowledge and resource gaps and helping our clients achieve their missions. Our focus on people and relationships allows us to recruit and retain the highest-value experts who embr ... View more
