F&B Supervisor Full Time SCP Redmond PM SHIFT

The F&B Supervisor is primarily responsible for overseeing the day-to-day operations of our food and beverage service ensuring a high level of guest satisfaction.

F&B Supervisor - Full Time / SCP Redmond/ PM SHIFT $25 to $28 per hour full-time with benefits.

PM SHIFT (Floating all FOH positions: Hosting Bartending Serving & Inventory/Ordering)

The Job

• Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation safety and security efforts.
• Encourage HotelScheduledAllocial Media/5-star compliments or reviews on OTAs.
• Supervision and Leadership - Lead and supervise the food and beverage team including servers bartenders and support staff.
• Provide guidance training and support to ensure a cohesive and efficient team.
• Customer Service - Ensure a warm and welcoming environment for guests overseeing service standards and addressing guest concerns or feedback promptly.
• Monitor the quality of service and food presentation to maintain high standards.
• Maintain knowledge of:

1. hotel features/services hours of operation.
2. scheduled in-house group activities locations and times.
3. all hotel and departmental policies and procedures.
4. Point of Sale software and Time Management systems.

• Assist in overseeing all F&B inventories and financial transactions.
• Oversee cash handling and check/credit policies and procedures.
• Inspect plan and ensure that all materials and equipment are in complete readiness for servce.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Maintain knowledge of and comply with all departmental policies service procedures and standards.
• Coordinate breaks and assign work duties to team members.
• Assist team members with their job functions to ensure optimum service to guests.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read write and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions both verbally and written.
• Ability to work a flexible schedule that may include evenings weekends and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn understand and work within POS PMS CRM and other Hospitality-specific software systems.
• Must have the ability to deal effectively and interact well with guests vendors and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• Ability to calculate figures and amounts using basic math.

Supervision

• Reports to the F&B Manager.

Education and Experience

• High school diploma or equivalent.
• Previous Bartending Experience
• Minimum of 1-year supervisory experience in food service operations required.
• Must have State Issued Food Handlers Certificate.
• Must have State Alcohol Server Certification.