F&B Reservations Agent

JOB OVERVIEW:

Under the general guidance of the F&B Reservations Manager the F&B Reservations Agent manages daily reservations and guest communications across all F&B outlets ensuring a seamless personalized and luxury guest experience.

YOUR KEY RESPONSIBILITIES:

• Manage daily reservations calls emails and online inquiries with accuracy and professionalism.
• Utilize SevenRooms and other reservation platforms used by the property.
• Handle VIP reservations special requests celebrations large parties and guest preferences.
• Maintain accurate guest profiles reservation notes allergies and special requests.
• Monitor availability waitlists cancellations and reservation changes.
• Coordinate with restaurant host and culinary teams regarding reservations VIPs events and outlet availability.
• Follow reservation deposit cancellation payment and no-show policies.
• Support daily reservation briefings and communicate VIP arrivals and important guest information.
• Assist with service recovery and resolve reservation-related concerns professionally.
• Maintain high standards of luxury hospitality communication and guest service.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively both verbally and in writing to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.
• Remain calm and alert especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent education required; Bachelors degree preferred
• Previous hospitality reservations or guest service experience preferred.
• Experience with SevenRooms or similar reservation systems preferred.
• Excellent organization attention to detail and ability to multitask.
• Professional positive and guest-focused attitude.
• Additional language ability preferred.
• Strong verbal and written communication skills in English
• Must be able to stand or walk a minimum eight-hour shift.
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
• Ability to push 20lbs consistently.
• Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.
• Additional language ability preferred.
• All team members must maintain a neat clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time