Family Services Staff (Bilingual)

Position Overview:

The Family Services Staff (Bilingual) member is responsible for providing direct support and supervision to residents within a federally contracted ICE Short-Term Residential Facility.

This position works closely with children families and adult residents to ensure a safe structured and supportive environment. Family Services Staff assist with resident supervision family engagement daily activities basic care services documentation data entry and case management support functions. Services are provided in accordance with federal contract requirements facility policies trauma-informed care principles and established safety standards.

The population served may include family units with minor children pregnant women adult residents and other individuals representing diverse backgrounds.

Family Services Staff play a critical role in maintaining a safe and welcoming environment for residents by providing daily supervision facilitating activities supporting resident needs maintaining documentation and ensuring compliance with facility procedures. This role requires professionalism sound judgment cultural sensitivity and the ability to work effectively in a fast-paced 24-hour residential environment.

Key Responsibilities/Essential Functions:

Resident Supervision & Family Support

• Provide direct supervision and monitoring of residents throughout the facility.
• Help maintain a safe structured and supportive environment for children and families.
• Assist with resident orientation and explain facility rules expectations and available services.
• Facilitate age-appropriate recreational educational and family-centered activities.
• Support residents in accessing meals hygiene supplies clothing and other basic necessities.
• Monitor resident movement and participation in scheduled activities.
• Ensure family units remain together when appropriate and in accordance with facility requirements.
• Promote dignity respect and cultural sensitivity in all interactions with residents.
• Respond appropriately to resident questions concerns and requests for assistance.

Resident Engagement & Daily Activities

• Encourage resident participation in facility programs and activities.
• Support positive interactions among residents while maintaining a safe environment.
• Observe and report resident concerns behavioral issues or service needs to supervisory staff.
• Provide general support to residents throughout their stay within the facility.

Documentation Data Entry & Case Management Support

• Maintain accurate supervision logs activity records and resident documentation.
• Enter and update resident information within facility databases and case management systems.
• Assist with resident intake transfer discharge and tracking processes.
• Support case management personnel by collecting organizing and maintaining required documentation.
• Review records for completeness and accuracy and report discrepancies to supervisors.
• Generate reports and provide administrative support related to resident services and facility operations.
• Maintain confidentiality of resident information at all times.

Incident Response & Safety

• Monitor for safety concerns and report incidents emergencies or unusual activity immediately.
• Utilize trauma-informed approaches and de-escalation techniques when responding to resident concerns.
• Assist with emergency response procedures and facility drills.
• Complete incident reports and related documentation accurately and timely.
• Escalate medical behavioral security or operational concerns to supervisory staff as appropriate.

Interdisciplinary Coordination

• Work collaboratively with Family Services Supervisors medical personnel behavioral health staff operations teams and facility leadership.
• Communicate resident concerns and service needs to appropriate personnel.
• Support continuity of services during admissions transfers and discharges.
• Assist in coordinating services for families and children during their stay within the facility.

Safety Ethics & Professional Conduct

• Adhere to all confidentiality reporting and resident protection requirements.
• Maintain professional boundaries and ethical conduct at all times.
• Comply with all mandatory reporting obligations.
• Follow facility policies regarding resident interactions favoritism conflicts of interest and professional conduct.
• Promote a culture of safety accountability respect and professionalism.

Required Qualifications & Core Competencies:

• High School Diploma or GED required; Associates or Bachelors degree in Human Services Social Work Psychology Criminal Justice Sociology Education or a related field preferred.
• Minimum one (1) year of experience working with children families vulnerable populations residential programs social services education customer service or a related field.
• Experience working with culturally diverse populations preferred.
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast-paced environment and maintain professionalism under pressure.
• Strong organizational and documentation skills.
• Ability to follow policies procedures and supervisory direction.
• Must be able to speak read and write English proficiently to ensure effective communication with staff visitors government officials and other contractor personnel.
• Must be bilingual (Spanish preferred but candidates fluent in other commonly encountered languages will be considered).
• Experience with data entry electronic records management or case management systems preferred.
• Proficiency with Microsoft Office Suite and the ability to learn resident tracking and case management systems.
• Ability to maintain accurate records and handle confidential information appropriately.

Desired Skills:

• Experience working with diverse populations.
• Training or experience in trauma-informed care crisis intervention behavioral support or de-escalation techniques.
• Experience in residential facilities shelters family services programs detention settings or other 24-hour operations.
• Experience working on government contracts or within federally regulated environments

Conditions of Employment:

• Employees must be a U.S. Citizen or a Legal Permanent Resident
• Employment is contingent upon successful completion of the following screening:
• • Federal background investigation (up to and including a Tier 4 DHS clearance)
  • Criminal history check
  • Verification of employment and education history
  • Compliance with all government credentialing requirements
  • Drug Screening
• Employees must adhere to all federal security confidentiality and operational protocols while working within government facilities.
• Must be able to speak read and write in English
• Anovaeon operates 24 hours/365 days and requires the flexibility to work additional hours nights weekends and holidays
• Must show proof of eligibility to work in the U.S.
• Internal background check to the satisfaction of contract requirements.
• If applicable Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings.

Physical Requirements:

• Ability to stand and walk throughout the facility for extended periods.
• Ability to respond quickly to operational incidents and emergencies.
• Ability to lift carry and move materials up to 50 pounds.
• Ability to sit for extended periods while completing documentation and reports.
• Visual acuity sufficient to monitor facility operations and review documentation.
• Auditory ability sufficient to communicate effectively and respond to operational concerns.

Work Environment:

• Fully on-site position within a federally contracted short-term residential ICE facility in Alexandria LA
• Fast-paced high-tempo operational environment requiring composure attention to detail cultural sensitivity and professionalism at all times.

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Position Type: Full-Time
• Travel Requirements: None
• Location: On-Site

About Anovaeon LLC:

Anovaeon LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We dont staff projectswe bring the right teams with the right tools guided by innovative leadership that together deliver operational success. From disaster response and recovery to migration and emergency preparedness we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression religious creed disability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics) genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.

If you need any accommodations to complete the application participate in an interview take part in pre-employment testing or engage in any part of the selection process please contact us at

Required Experience:

Staff IC