Family Partner- MCI

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Family Partner to join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide peer support to parents and caregivers whose children or youth are experiencing a behavioral health crisis drawing appropriately on lived caregiver experience to build trust hope and engagement.
• Partner with Mobile Crisis Intervention clinicians and counselors during crisis response helping families understand the process communicate their needs and participate meaningfully in assessment and stabilization planning.
• Offer calm compassionate culturally responsive support to parents and caregivers during highly stressful situations while maintaining clear professional and peer-role boundaries.
• Help families identify strengths natural supports coping strategies and practical steps that can increase safety and support stabilization in the least restrictive setting.
• Teach and support parents and caregivers in navigating behavioral health medical educational child-serving and community systems following a crisis.
• Connect families with peer support self-help groups community-based resources outpatient care and other recommended services through effective referrals and warm handoffs.
• Support follow-up outreach after crisis encounters reinforce safety and stabilization plans and communicate emerging needs or concerns to the MCI clinical team.
• Advocate for the familys voice and perspective in collaboration with providers schools state agencies emergency partners and other members of the childs support network.
• Complete clear accurate and timely service documentation and maintain confidentiality in accordance with program payer and agency requirements.
• Participate in supervision training case consultation team communication and other responsibilities assigned by MCI leadership.

Who You Are:

• Personal experience as a parent or primary caregiver of a child or youth with significant social emotional behavioral or mental health needs required.
• Bachelors degree in a human-services field and at least one year of experience working with the target population; or an associate degree in a human-services field and at least one year of experience working with children adolescents or transition-age youth; or a high school diploma or GED/HiSET and at least two years of related experience.
• Experience navigating child- and family-serving systems and helping families understand and access available services and supports.
• Ability to use lived experience purposefully and appropriately to foster empowerment model hope and strengthen caregiver confidence without providing clinical treatment.
• Strong interpersonal conflict-resolution verbal and written communication skills including the ability to remain calm and supportive during behavioral health crises.
• Ability to work respectfully and effectively with families and team members from diverse racial ethnic cultural religious socioeconomic gender-identity and LGBTQ backgrounds.
• Strong organization and time-management skills with the ability to address urgent needs manage changing priorities and complete timely documentation.
• Familiarity with internet email word-processing agency communication and electronic documentation systems.
• Valid drivers license and reliable transportation available during working hours for mobile and community-based services required.
• Ability to work the assigned schedule within an essential-staff crisis program and meet the physical requirements of the role with or without reasonable accommodation.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $21.50-$25.00/hr