Facility Operations Center Global Technical Specialist, ADC FOC

Application deadline: Jun 22 2026

At Amazon were working to be the most customer-centric company on Earth. Amazon is a place where builders can build. We hire the worlds brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Amazon Dedicated Cloud (ADC) Data Center Infrastructure Operations organization is looking for an individual with proven skills to join the ADC Facility Operations Center (FOC). The ADC FOC is responsible for 24/7 monitoring of data center physical infrastructure across air-gapped isolated environments hosting classified workloads with no connection to the public internet.

The ADC FOC Technical Specialist is responsible for ensuring global continuity in training qualifications certifications event management and program delivery across multiple ADC FOC instances. The role combines technical subject matter expertise in data center infrastructure with the ability to develop and maintain programs that raise the technical bar drive operational excellence and deliver measurable improvements to the ADC FOC operation.

The Technical Specialist may own one or more of the following program areas: training development and qualification pathways event management quality and optimization or new site launch and colocation program delivery. All Technical Specialists operate as force multipliers for the ADC FOC ensuring consistent standards knowledge transfer and program execution across all regions and partitions.

The ADC FOC Technical Specialist manages medium-to-high impact projects from conception to completion. These projects involve independent work and collaboration with internal and external support groups including engineering controls automation DCEO and data analytics teams. The role trains and supports ADC FOC engineers in their 24/7 monitoring and alarm notification responsibilities including implementation of site equipment and design-specific training exercises covering EPMS BMS controls monitoring equipment stand-by diesel generators transformers switchgear breakers UPSs PDUs AHUs chillers cooling towers and VFDs.

Operating within air-gapped environments presents unique challenges. The ADC FOC cannot leverage commercial FOC tooling directly and extracting operational data requires additional controls engineering systems and customer approvals. The Technical Specialist will develop ADC-specific solutions build and maintain programs that scale with the growth of the ADC business and collaborate with commercial teams to share knowledge and adopt best practices where applicable.

The ideal candidate will act as a subject matter expert in data center infrastructure across various ADC data center designs. They will ensure overall availability and reliability meets or exceeds defined service levels. If you are passionate about the customer experience think and act globally and want to contribute to the operational excellence of Amazon Data Centers this may be the role for you.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
- Operate independently with limited direct management across air-gapped ADC environments.
- Act as a technical escalation point for ADC FOC engineers and participate in an on-call rotation.
- Own and deliver one or more global ADC FOC programs which may include but not limited to: training development and qualification pathways event management quality and optimization or new site launch and colocation program delivery.
- Design create and launch learning content practical assessments workshops web-based training and instructor-led training programs. Measure and report on training health across all regions.
- Facilitate and deep dive customer-impacting events. Serve as the FOC point of contact in the Correction of Error (COE) process. Review After Action Reports (AARs) and drive global implementation of action items.
- Locate systemic infrastructure issues using data-driven analysis to drive solutions.
- Develop update and maintain ADC FOC runbooks to ensure consistent processes across all regions.
- Refine existing processes and create new standard processes for ADC FOC engineers and Team Leads. Create and maintain all ADC FOC technical documentation globally.
- Liaise with commercial FOC teams to share knowledge adopt best practices and align processes where applicable.
- Conduct drills that are region building or design-specific and identify team and individual growth opportunities. Establish performance benchmarks and conduct audits to drive effectiveness.
- Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services and reduce burdens on existing operational workloads.
- Communicate complex technical information to a non-technical audience. Deliver global projects while influencing stakeholders through reports process improvements and narratives.
- Drive ownership of organizational and team-level goals.
- Mentor and guide the career growth of ADC FOC team members across regions.
- Work outside normal business hours to support the 24/7 operation of the ADC FOC.
- Travel is required.


A day in the life
The ADC FOC Technical Specialist operates across multiple ADC regions and clusters in air-gapped environments. Depending on the specialism a typical day may involve reviewing event data and AARs to identify improvement opportunities developing training content for upcoming qualification assessments coordinating new site launch milestones with partner teams progressing program deliverables or collaborating with controls DCEO and commercial FOC teams. You will balance strategic program delivery with hands-on technical support ensuring the ADC FOC maintains the highest operational standards across all regions.

About the team
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- Experience carrying new design concepts through exploration development and into deployment or mass production
- Experience in MS Excel Word and Windows Operating Systems
- Experience with power management and power monitoring systems
- Current active US Government Security Clearance of TS/SCI with Polygraph

- 5 years of project management in data centers or comparable critical infrastructure experience
- Knowledge of critical data center equipment
- Knowledge of engineering documentation electrical diagrams and standard operating procedures
- Knowledge of building codes and regulations including Life Safety BOCA NFPA NEC or OSHA
- Experience in project management in data centers or comparable critical infrastructure
- Experience in Data Center Engineering Operations with a deep understanding of electrical and mechanical data center infrastructure
- Experience reading and interpreting construction specifications and drawings for all domains

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 111300.00 - 186100.00 USD annually
USA VA Arlington - 111300.00 - 186100.00 USD annually
USA VA Herndon - 111300.00 - 186100.00 USD annually