Facilities Team Manager

BRIEF POSITION SUMMARY/OVERVIEW:

The Facilities Team Manager leads and oversees the daily operations of APA!s Facilities Department with a focus on sustainability and first impressions. This role ensures alignment with APA!s broader mission to increase the live release rate across Texas while building a sustainable inclusive and high-impact model for the Facilities Department.

The Facilities Team Manager is responsible for managing daily workflows supervising staff and setting clear mission-aligned goals. This includes creating structured plans tracking progress toward outcomes through transparency and evolution of tooling and ensuring accountability and follow-through on team priorities. The role uses data to guide decisions and helps keep the team focused on consistent measurable impact. This is a leadership role rooted in empowerment facilitation and values-driven oversight.

Rather than working independently the Facilities Team Manager sets the tone that APA! is a volunteer-powered organizationevery staff member is expected to work collaboratively with volunteers and to help create meaningful opportunities for them to lead and contribute. This includes pairing with volunteers to complete day-to-day tasks modeling strong partnership and developing a culture of shared effort and team accountability.

This position requires a high level of responsiveness and emergency response availability as needed. The work is often fast-paced and dynamic with weekend or shift flexibility expected. While APA! strongly encourages work-life balance during on-duty shifts the Facilities Team Manager is expected to be highly present solutions-oriented and ready to support the team with real-time problem-solving.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers including assisting with onboarding training and volunteer engagement as part of the day-to-day workflow.

ESSENTIAL FUNCTIONS:

• Develop and maintain clear measurable metrics related to Facilities team responsiveness communication and service delivery; review results monthly and use data to coach the team and celebrate improvements.
• Design and implement a transparent system for tracking Facilities request response times including short-term solutions (e.g. shared trackers) and longer-term technology improvements in partnership with IT.
• Partner with the Director of Facilities to develop and implement a documented volunteer inclusion plan for the Facilities Department including timelines training and integration of volunteers into daily operations.
• Manage all assigned custodial grounds and maintenance staff to ensure APA! operates as a clean and functional facility at all times
• Ensure all APA! facilities are in compliance with industry best practices and all applicable codes (i.e. OSHA NFPA City of Austin etc.)
• Obtain proposals/quotes for all facility-related needs at the request of management including but not limited to HVAC electrical plumbing and building repairs
• Works with the Director of Facilities to create and manage the daily/weekly operation of a Zero Waste program helps the Facilities team with ongoing training and education
• Creates and manages a system to obtain and track staff/volunteer feedback on Responsiveness and Communication; works with the Department to discuss data and develops a plan to increase the scores over time
• Assists with building out a quarterly OSHA Compliance Plan oversees timeline and execution of improvements
• Responsible for the daily work order system and internal/external preventative maintenance programs and the accurate recordkeeping thereof; reports data to Director of Facilities
• Ensures the upkeep/status and inventory of any emergency response equipment and weather gear including the contents of the emergency shed
• Develop and maintain clear measurable metrics related to Facilities team responsiveness communication and service delivery; review results monthly and use data to coach the team and celebrate improvements.
• Design and implement a transparent system for tracking Facilities request response times including short-term solutions (e.g. shared trackers) and longer-term technology improvements in partnership with IT.
• Partner with the Director of Facilities to develop and implement a documented volunteer inclusion plan for the Facilities Department including timelines training and integration of volunteers into daily operations.
• Foster and model a volunteer-powered culture across the team by ensuring that every staff member is partnered with volunteers on every shift with the goal of empowering volunteers to lead and grow within the program.
• Serve as a facilitator and coach to staff and volunteers ensuring the work is shared not siloed and that volunteers are supported in completing daily tasks.
• Ensure active recruitment onboarding and engagement of volunteers using volunteer engagement tools and resources
• Support retention by matching volunteers to appropriate tasks offering guidance and providing regular check-ins and staff mentorship.
• Identify strong volunteers for deeper roles and seek out customer-to-volunteer conversion opportunities.
• Recognize volunteer contributions through consistent appreciation and shoutouts.
• Provide clear expectations hands-on training and in-the-moment coaching to set volunteers up for success.
• The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties

OTHER FUNCTIONS:

• Must demonstrate dependability accountability time management use of reasoning and good judgment skills
• Attend and participate in all required training sessions and meetings
• Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
• Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
• Able to react to change productively and perform other related duties as assigned
• Able to work evenings weekends and holidays as needed
• Able to work in a high-volume fast-paced high-stress environment
• Comfortable working autonomously when given goals and deadlines

QUALIFICATIONS SKILLS & EXPECTATIONS:

• 3-5 years in building maintenance
• At least one year of management experience preferred
• Committed to embodying APA!s Core Values: Innovation Respect Drive Resourcefulness and Inclusion and cultural values: Humble Hungry Smart
• Commitment to APA!s customer experience expectations
• Passion for working well with staff volunteers and customershelping all individuals feel successful appreciated and connected to APA!s mission
• Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
• Comfortable working cross-functionally and serving as a liaison between volunteers customers team members and other teams/departments
• Effective written and verbal communication skills; able to interpret rules procedures and instructional materials
• Self-starter with strong time management; able to work independently and collaboratively
• Excellent interpersonal skills; maintains a calm and professional presence in all situations
• Strong attention to detail and high standards for quality
• Adaptable to change and able to perform related duties as needed
• Dedicated to delivering an exceptional and inclusive customer experience

PHYSICAL JOB REQUIREMENTS:

• Must be able to routinely lift 40-50 pounds
• Must be able to work around animals (including diseased injured and/or potentially aggressive animals) loud noises chlorine or other chemicals and inclement weather
• Must be able to comfortably interact with cats/dogs of various health levels including cats who may carry zoonotic diseases such as ringworm scabies intestinal parasites etc.
• Able to be on your feet for multiple hours of the day
• Must be able to visually observe people and animals from up to 150 feet away
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to focus in a loud and busy environment despite distractions
• Will sit stand walk talk hear stoop bend stretch squat kneel grasp grip put fingers together firmly and reach above and below shoulder level lift and/or carry up to 30 pounds and push and pull up to 50 pounds for situations of moving supplies and setting up for events; repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist.
• If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

WORK ENVIRONMENT:

• Standard animal shelter environment with exposure to environmental conditions that include working with and near animals
• Uses own and company-owned transportation to travel and transport
• Occasional after-hours or weekend work may be required to support program needs
• Work is normally performed outside; some inside work is required
• Exposure to bites scratches and animal waste
• Possible exposure to contagious diseases
• Rapid pace with exposure to potential hazards including animal waste disinfectants and high levels of noise
• Potential for animal bites and scratches and diseases that can be transmitted from animals to people

TIME COMMITMENT:

• This is a full-time exempt position with an average of 40 hours per week.
• Shift and schedule flexibility is required as weekly schedule is subject to change
• Able to work evenings weekends and holidays as needed

PAY:

This position starts at $47000 / year. Eligible employees will be able to receive up to $8320 in annual stipends within approximately 1-2 years through successful completion of internal APATec certifications (applicable to shelter operations customer service and medical roles). *Certifications and stipends are discretionary and subject to change based on business need.

WORKING RELATIONSHIPS: This position reports directly to the Director of Facilities.

LOCATION(S):

• APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin TX 78703
• Hwy 290 Medical Clinic - 4942 W Hwy 290 Austin TX 78735
• APA! Cat Adoption Center and Gift Shop 3108 Windsor Road Austin TX 78703
• APA! Neonatal Nursery at 3102 Windsor Rd Suite D Austin TX 78703
• Tarrytown Dog Adoption Center Play Yard & Gift Shop 3118 Windsor Road Austin TX 78703
• Tarrytown Corporate Office 2414 Exposition Blvd Suite B-100 Austin TX 78703
• APA! Transport Hub Facility 929 Old McDade Rd Elgin TX
• APA! Thrift Stores - currently five across the Austin metro area
• May travel to offsite locations as needed

BENEFITS

Austin Pets Alive! is proud to offer a competitive benefits package for full-time employees including subsidized employer-sponsored medical coverage subsidized and voluntary life insurance voluntary dental vision and short-term disability options all effective the first day of employment. We also offer voluntary wellness and emergency sick plans up to 2% match on 401(K) retirement plan supplemental benefits flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment with an additional 5 days of PTO accrual upon completion of 12 months of employment. Employees will also receive professional development opportunities through APA!s ongoing mission to advance our animal welfare professionals in our life-saving work.

EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color LGBTQ people women transgender and gender non-conforming people and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity community focus and innovation.

APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact Talent Acquisition at at least one week in advance of your interview.