Facilities Operations Manager – Riverwalk Outlets | New Orleans, LA

Location: Downtown New Orleans LA Employment Type: Full-time - Exempt

Lead Retail Property Operations in the Heart of Downtown New Orleans. Riverwalk Outlets a premier outlet shopping center along the Mississippi River is seeking an experienced Facilities Operations Manager with a New Orleans 1st Class Stationary Air Conditioner Licenseto oversee daily retail property operations for 75 stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management vendor coordination and operations leadership.

Riverwalk Outlets is a first-to-market outlet shopping center on the New Orleans riverfront offering visitors and locals a unique mix of shopping dining and iconic views. Our mission is to deliver an exceptional guest experience while maintaining world-class property standards.

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The Operations Manager ensures smooth safe and cost-effective property maintenance and facilities operations. Responsibilities include supervising staff managing vendors and contracts overseeing building systems (including HVAC) and maintaining a clean secure and welcoming environment for tenants and guests.

• Engineering & Maintenance Operations
  • Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks.
  • Oversee a preventative maintenance schedules work orders repairs and parts inventory
  • Step into perform maintenance or operations functions duringhigh demand including but not exclusively: structural damage HVAC chillers boilers refrigeration units plumbing electrical lift stations and cosmetic (drywall painting etc). Evaluateand assist withall escalated repairs or maintenance and determine when vendor support is required for major repairs.
  • Coordinate and manage vendor support asnecessary for major repairs special events activations and installations.
  • Ensure the property and tenants are prepared to protect the stores and buildings ahead of time ofimpending significant weather events.
  • Approve staff schedules PTO and overtime for the engineering team.
  • Track budgets and plan capital improvements.
• Vendor Management
  • Respond promptly to maintenance and repair needs via email phone and onsite meetings.
  • Provide proven network of trusted third-party vendors who are efficient quality driven and budget friendly. Continually source industry vendors to obtain quotesand develop relationshipsto ensure there are multiple options to manage needs for housekeeping security HVAC operations major and general repairs special events activations and installations.
  • Maintain property maps plans and site safety protocols; ensure contract and RFP compliance.
  • Build strong vendor relationships and monitor performance through completion.
• Property & Tenant Relations
  • Oversee building systems (HVAC fire systems generators) and assist as required withpreventative maintenance. Insure everything is continual working order and thatall regulated inspections are completed.
  • Coordinate utility billing vendor reconciliations and key control for mall and vacant spaces.
  • Respond to tenant requests within required timeframes; conduct daily property walkthroughs.
  • Support emergency response and after-hours incident management as needed.
• Leasing Support
  • Coordinate construction store openings and closures and punch list completion.
  • Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).

• License Required: 1st Class Stationary Air Conditioning License issued by theCity of New Orleans. Current or Must be CompletedWithin 90 days of employment.
• License Desired: Journeyman Plumber or Master Plumber Journeyman Electrician or Master Electrician. Experience working with plumbing and electrical to the point of requesting permits is required.
• 3 years Experience Required: Combined experiencewith direct hands-onoperating or maintenance of mechanical systemsand/or supervision of building mechanical systems in a commercial or industrial setting. It can include: Boilers steam systems chillers / HVAC systems refrigeration systems and pumps (including compressors and auxiliary equipment)
• 35 years of experience in property operations facilities management or related roles.
• Demonstrated driveto step in to completemaintenance and repair work when needed to train staff assist with heavy workloadand/or difficulty of the maintenance or repair in the areas of boilers chillers / HVAC plumbing electrical lift stations and cosmetic repairs such as painting and drywall.
• Bachelors degree in Operations Management Facilities Management or related field preferred.
• Proficiency in Microsoft Office Suite; strong communication and problem-solving skills.
• Ability to work independently manage changing priorities and collaborate across teams.
• Has created a network ofvendor relationships that have proven they are efficient quality focused and budget friendly.

• Benefits
  • Medical (generous employer contribution)
  • Dental Vision Basic Term Life / AD&D and Long-Term Disability and (100% employer paid for employee coverage)
  • Employee Assistance Plan for the employee and their household (employer paid)
  • Supplemental Life / Short-Term Disability
  • 401(k) with company match
  • Generous Paid Time Off- Emphasis on work-life balance in a supportive team-oriented environment.
• Career Growth Opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.