Facilities Dispatch Operator 1st Shift

The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls accurately documenting maintenance issues and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants maintenance teams and operational leadership.

Pay & Schedules Available:

• $20/hourly weekday: Monday - Thursday 6AM - 4:30PM
• $22/hourly weekend: Friday - Monday 6AM - 4:30PM

Benefit Information: ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Employee Benefits Front Line Team Members

• Answer high-volume incoming calls related to production and facility issues (HVAC electrical plumbing structural and specialized maufacturing systems)
• Collect detailed and accurate information regarding service requests from engineers technicians and facility personnel
• Enter update and track work orders within the CMMS system with a high level of accuracy
• Prioritize requests based on operational impact safety and mission-critical requirements
• Dispatch or notify appropriate maintenance personnel or contractors as needed
• Monitor open work orders and provide status updates to requestors and supervisors
• Identify and escalate urgent issues that could impact production safety or compliance
• Maintain complete and accurate records for auditing and regulatory compliance (FAA OSHA and company standards)
• Support continuous improvement efforts in maintenance operations and call handling efficiency
  

Qualifications

• High school diploma or equivalent required
• Experience in a call center dispatch or maintenance coordination role preferred
• Familiarity with CMMS platforms (e.g. Maximo or similar systems) strongly preferred
• Experience in aerospace manufacturing or industrial facility environments is a plus
• Strong communication skills with the ability to interact with technical personnel and leadership
• Excellent data entry accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced high-reliability environment
• Basic computer proficiency (Microsoft Office enterprise systems)
• Ability to obtain and maintain any required security clearances
  

Work Environment

• Support 24/7 operations including evenings weekends or holidays
• Fast-paced environment with a focus on safety precision and responsiveness
• Requires extended periods of sitting phone use and computer work

Key Competencies

• Safety and compliance focus
• Customer service excellence
• Attention to detail and accuracy
• Clear and effective communication
• Critical thinking and prioritization
• Reliability and professionalism
• Adaptability in a mission-critical environment